Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendall Anibal Campos Salazar

San José

Summary

Analytical and detail-oriented Workforce Management Analyst with a foundation in Data Science and a passion for operational efficiency. Experienced in advertising operations, campaign execution, quality assurance, and real-time performance monitoring in fast-paced environments. Skilled collaborator with strong problem-solving abilities and a focus on accuracy, SLA adherence, and continuous process improvement.

Overview

2
2
years of professional experience

Work History

Workforce Management Analyst

Concentrix
01.2024 - 04.2025
  • Managed real-time KPIs and SLAs across departments to ensure operational efficiency.
  • Used tools like Verint, NICE IEX, Salesforce and Five9 for scheduling and intraday monitoring.
  • Led reporting, forecast adjustments, and billing validations to improve accuracy.
  • Campaign booking, trafficking, asset management
  • Ad operations & forecasting accuracy

Quality Assurance & Technical Support Analyst

Concentrix
11.2022 - 12.2023
  • Audited service interactions and conducted RCA to reduce errors and improve service quality.
  • Delivered feedback and calibration training with trainers and team leads.
  • Developed test cases and applied Agile principles for QA improvement projects.
  • Strong problem-solving & escalation judgment
  • Leadership in mentoring and process improvement

Education

Bachelor of Science - Data Science

Universidad Fidelitas
San José, Costa Rica
11-2027

Skills

    Campaign booking, trafficking, asset management
    Proficiency in Salesforce, OMS, Rodeo
    Excel, Outlook, Word, PowerPoint
    SLA-based reporting & performance analysis
    Ad operations & forecasting accuracy
    Online advertising processes

    Clear communicator across global teams
    Strong problem-solving & escalation judgment
    Adaptability in fast-paced, ambiguous environments
    Detail-oriented with a focus on delivery precision
    Leadership in mentoring and process improvement

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Workforce Management Analyst

Concentrix
01.2024 - 04.2025

Quality Assurance & Technical Support Analyst

Concentrix
11.2022 - 12.2023

Bachelor of Science - Data Science

Universidad Fidelitas

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Kendall Anibal Campos Salazar