Kervin Wright Mejía
Desamparados
Summary
Driven by a strong desire to contribute to the company's growth and success, main objective is to gain valuable experience while working collaboratively as part of a team. Focus on optimizing results and efficiency, delivering exceptional performance and exceeding expectations. Dedicated to helping the company achieve its goals and progress each day with utmost dedication and effort.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Clinical Support Specialist
Healthfirst
Costa Rica, SJ
05.2021 - Current
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
- Mentored junior clinical support staff members on best practices for providing exceptional service while maintaining professionalism under pressure.
- Conducted thorough assessments of clinical environments, identifying areas for improvement and implementing changes accordingly.
- Streamlined workflow efficiencies within the clinical environment through continual process improvements and updates on best practices in patient care management.
Technical Support
Concentrix / Healthfirst
Costa Rica, SJ
05.2021 - Current
- Provided technical support to customers and colleagues, addressing complex electromechanical issues efficiently.
- Increased user satisfaction by providing timely technical support for computer-related problems.
- Provided technical support for ongoing projects, assisting engineers in resolving instrumentation issues.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Boosted client retention by consistently delivering exceptional Tier 2 technical support services.
- Provided technical support to end-users, resolving issues quickly and effectively.
SME
Concentrix
Costa Rica, SJ
12.2021 - 12.2022
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Diploma - Concentrix University
Tech Academy
Costa Rica 09.2024 - Current
Excel -
UCR
Costa Rica 06.2024 - 09.2024
Diploma - CCNA 1, CCNA 2, CCNA 3, IT Essentials
Cisco UCR
Costa Rica 02.2022 - 04.2023
Software Engineering - in progress
U.I.A
Costa Rica 06.2022 - Current
English -
Chaucer College
United Kingdom 05.2019 - 07.2019
High School Diploma -
Colegio Bilingüe Boca Del Monte
Costa Rica 11.2018 - 11.2018
Skills
Multitasking
Responsible
Respectful
Patient confidentiality
Clinical documentation
Teamwork
Quality improvement
Studies
- Colegio Bilingüe Boca del Monte, Chaucer College English Diploma
- Cisco UCR, IT Essentials, CCNA 1, CCNA 2, CCNA 3
- UCR, Excel
- U.I.A, Software Engineering in progress
- Concentrix University, Tech Academy
Timeline
Diploma - Concentrix University
Tech Academy
09.2024 - Current
Excel -
UCR
06.2024 - 09.2024
Software Engineering - in progress
U.I.A
06.2022 - Current
Diploma - CCNA 1, CCNA 2, CCNA 3, IT Essentials
Cisco UCR
02.2022 - 04.2023
SME
Concentrix
12.2021 - 12.2022
Clinical Support Specialist
Healthfirst
05.2021 - Current
Technical Support
Concentrix / Healthfirst
05.2021 - Current
English -
Chaucer College
05.2019 - 07.2019
High School Diploma -
Colegio Bilingüe Boca Del Monte
11.2018 - 11.2018
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