Krisalda Zavala Soto
Executive Assistant
Summary
Versatile and proactive professional with a diverse background in customer support, administrative assistance, and video production content creation, and editor, project management skills. Proficient in managing multiple responsibilities efficiently in a remote setting. Equipped with strong organizational skills, excellent communication abilities, and a keen attention to detail. Seeking a virtual position where I can leverage my multitasking, technical proficiency, and adaptability to provide seamless support and contribute to the success of a dynamic team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
AI Audiovisual Content Creator
Goldpvnk - Spazz
01.2024 - 03.2025
- Developed AI-driven video content, scripts, and storytelling
- Enhanced production quality using tools like Chatgpt, MidJourney, Luma, Runway, Suno, Photoshop, Adobe Premier Pro, Illustrator
- Video production and video editing, voice server and more
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Curated portfolio of compelling case studies, illustrating successful projects and value brought to clients.
- Enhanced reader engagement with well-researched blog posts, incorporating SEO best practices to improve search rankings.
Travel Planning Executive Assistant
Goldpvnk
01.2023 - 01.2025
- Managed logistics, including bookings, events, and itineraries across continents.
- Provided administrative support and built a global professional network.
- Managed email and calendar’s executive, arranged calls and events.
- Creation and editing of content for social media, posters, and adds.
- Applied problem solving skills to resolve issues quickly while minimizing disruption to workflow.
- Organized meetings with key stakeholders to discuss plans, objectives and progress.
- Assessed resource requirements for upcoming projects and prepared budgets accordingly.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Translator & Transcriptionist
Blue Exigo
01.2024 - 11.2024
- Translated and transcribed content between English and Spanish
- Audited translations for accuracy and cultural relevance
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
Seller Support Specialis
Amazon
01.2020 - 12.2022
- Answered customer inquiries promptly (chat,email,phone), offering tailored solutions to meet their needs
- Addressed and resolved customer issues efficiently, surpassing expectations and enhancing satisfaction
- Recognized for outstanding problem-solving skills and leadership in peer mentoring
- Consistently maintained high service standards, contributing to team productivity
Hospitality Intern
DoubleTree Cariari by Hilton
01.2019 - 12.2019
- Provided exceptional customer service to guests, ensuring their satisfaction with all hospitality services.
- Resolved guest complaints in a timely manner while maintaining a professional attitude.
- Utilized problem solving skills to address any issues that may arise during shifts.
- Maintained accurate records of reservations, cancellations, payments.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Education
Certificate - Virtual Executive Assistant
Pareto Talent
02.2025 - 03.2025
General Law Practice Training - Genral Law Practice Training
Virtual Staff LLC
01-2023
BBA - English Management
Universidad De Costa Rica
01.2018 - 12.2021
Training in SMEs Management -
Instituto Nacional De Aprendizaje
01-2018
Bachelor - Secondary Education
Instituto Superior Julio Acosta García
Skills
- Microsoft Office Suite
- ClickUp
- Google workspace
- Trello
- Go High Level
- Adobe Photoshop
- AI tools
- ChatGPT
- MidJourney
- Runway
- Luma
- Canva
- Adobe Premier Pro
- Illustrator
- Video Editing
Social media marketing
SEO strategies
Video editing
Content strategy
Editing and proofreading
Problem-solving
Social media management
Time management
Photography
Research
Digital marketing
SEO techniques
Sales funnel optimization
Competitor analysis
Marketing analytics
Adobe creative suite
Virtual reality content
Video production
SEO optimization
Customer service
Active listening
Adaptability and flexibility
Complaint resolution
Customer relations
Call center experience
Problem resolution
Data collection
Decision-making
Computer proficiency
FLUENT IN [LANGUAGE]
Document translation
Timeline
Certificate - Virtual Executive Assistant
Pareto Talent
02.2025 - 03.2025
Translator & Transcriptionist
Blue Exigo
01.2024 - 11.2024
AI Audiovisual Content Creator
Goldpvnk - Spazz
01.2024 - 03.2025
Travel Planning Executive Assistant
Goldpvnk
01.2023 - 01.2025
Seller Support Specialis
Amazon
01.2020 - 12.2022
Hospitality Intern
DoubleTree Cariari by Hilton
01.2019 - 12.2019
BBA - English Management
Universidad De Costa Rica
01.2018 - 12.2021
Bachelor - Secondary Education
Instituto Superior Julio Acosta García
General Law Practice Training - Genral Law Practice Training
Virtual Staff LLC
Training in SMEs Management -
Instituto Nacional De Aprendizaje
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