Laura Maria Delgado Gutiérrez
Customer Service Representative
San José
Summary
Dedicated customer service professional with over 5 years of experience in client support, technical troubleshooting, and financial transactions. Skilled in problem-solving, communication, and multitasking in fast-paced environments. Seeking to contribute strong customer care and technical support skills to a dynamic team.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service & Technical Support
Foundever
09.2022 - 09.2025
- - Provided technical assistance and troubleshooting for customers, ensuring quick resolution of issues.
- - Delivered high-quality customer support across multiple communication channels.
- - Maintained customer satisfaction scores through active listening and problem-solving.
Cashier
Super Tico
01.2020 - 01.2022
- - Processed daily financial transactions with accuracy and efficiency.
- - Assisted customers with purchases, returns, and inquiries.
- - Handled cash, credit, and digital payments while ensuring excellent service.
Education
High School Diploma -
Costa Rica01.2015
Introduction to Networking – Cisco Platform
Cisco
01.2024
Skills
- - Customer service & support
- - Technical troubleshooting
- - Cash handling & financial transactions
- - Communication & teamwork
- - Problem-solving and Computer skills
- - Adaptability, Friendly, positive attitude
Timeline
Customer Service & Technical Support
Foundever
09.2022 - 09.2025
Cashier
Super Tico
01.2020 - 01.2022
Introduction to Networking – Cisco Platform
Cisco