Leda Garita
San José
Summary
Enthusiastic candidate with extensive experience in customer service at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest ,highly ethical nature,I am considerer a Multitask professional.
Overview
14
14
years of professional experience
Work History
Bank Representative
Bank Promerica
06.2018 - 06.2019
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved cross-selling success with comprehensive product knowledge and personalized recommendations.
- Boosted overall branch sales, identifying customer needs and offering tailored solutions.
- Maintained compliance with bank policies, conducting thorough verification of client information.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Multitask
Bank Representative
Citibank
09.2005 - 05.2017
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved cross-selling success with comprehensive product knowledge and personalized recommendations.
- Boosted overall branch sales, identifying customer needs and offering tailored solutions.
- Maintained compliance with bank policies, conducting thorough verification of client information.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Multitask
Bank Representative
Bac San José-Credomatic
03.2005 - 09.2005
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved cross-selling success with comprehensive product knowledge and personalized recommendations.
- Boosted overall branch sales, identifying customer needs and offering tailored solutions.
- Maintained compliance with bank policies, conducting thorough verification of client information.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
Education
Certificate Medium Level - Languages English
Instituto Nacional De Aprendizaje INA
VIRTUAL, Costa Rica10.2023
Certicate - Languages English
Centro Cultural Costarricense Norteamericano
San José, Costa Rica10.2021
High School Diploma -
Ministerio De Educación Publica
San José, Costa Rica11.2010
Skills
Decision-making
Multitasking
Creative problem-solving
Collaboration
Communication
Professionalism
Integrity
Management
Initiative
Empathy
Leadership
Teamwork
I love studying, traveling, and supporting animal causes.
I have traveled to different countries, to learn languages, get to know cultures ,met people. For me, helping vulnerable pets or animals is a humanity sign of human being Study it is really important because we can contribute with knowledge to the society.
Timeline
Bank Representative
Bank Promerica
06.2018 - 06.2019
Bank Representative
Citibank
09.2005 - 05.2017
Bank Representative
Bac San José-Credomatic
03.2005 - 09.2005
Certificate Medium Level - Languages English
Instituto Nacional De Aprendizaje INA
Certicate - Languages English
Centro Cultural Costarricense Norteamericano
High School Diploma -
Ministerio De Educación Publica
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