Manuel Enrique Astua Valverde
Support Engineer
Curridabat
Summary
Passionate about customer service, I discovered my enthusiasm for helping others when I started providing technical support. With four years of experience in IT, I have developed strong troubleshooting skills and a dedication to delivering efficient solutions
Overview
4
4
years of professional experience
Work History
System Engineer
TD SYNNEX
04.2024 - Current
- Support Reliability Engineer with the following functions:
- Linux admin.
- Managed customer interactions through multiple channels, including phone, web, and email.
- Deployment, maintenance and operations of Cohesity clusters.
- Monitoring and managing clusters availability.
- Strong experience troubleshooting backups on Data Management Platform.
- Understanding of bash and PowerShell scripting.
Azure Networking Escalation Engineer
Teknowledge
10.2022 - 12.2024
- Troubleshoot and optimized workloads, resources, and services in diverse infrastructure setups.
- Part of the Azure Platform Technical Support team, with a focus on Azure Networking and security resources.
- Resolved complex, high-priority networking and connectivity issues across cloud, hybrid, and on-premises environments.
- Strong knowledge and troubleshooting of the OSI model.
- Training and guidance on complex issues to Engineers Stage 2.
Technical Support Chat Agent
Concentrix
03.2021 - 10.2022
- Provide help and assistance to customers with Apple products.
- Created cases, gathered issue information, and troubleshot software issues.
- Provided technical support through phone and chat for customers using iOS, iPadOS, macOS, and watchOS devices.
- Helped with iCloud and App Store accounts, billing inquiries, and data management.
Education
Linux Essentials -
Linux Professional Institute
Az-700 Azure Networking Engineer / SC-200 Security Operation Analyst - undefined
Cloud Academy
03.2023 - 12 2023
High School Diploma - undefined
Lic. Roberto Brenes Mesen
Cisco CCNA modules / Cybersecurity Fundamentals - undefined
VLA
01.2022 - 12 2022
Skills
- Ability to work under pressure
- strong customer service
Timeline
System Engineer
TD SYNNEX
04.2024 - Current
Az-700 Azure Networking Engineer / SC-200 Security Operation Analyst - undefined
Cloud Academy
03.2023 - 12 2023
Azure Networking Escalation Engineer
Teknowledge
10.2022 - 12.2024
Cisco CCNA modules / Cybersecurity Fundamentals - undefined
VLA
01.2022 - 12 2022
Technical Support Chat Agent
Concentrix
03.2021 - 10.2022
High School Diploma - undefined
Lic. Roberto Brenes Mesen
Linux Essentials -
Linux Professional Institute
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