María Del Mar Córdoba Artavia
Bilingual Administrative & Customer Service Professional
Llorente, Tibás
Summary
Bilingual professional with experience in administration, operations, and customer service. Proven ability to coordinate workflows, manage client communications, and support efficient business operations in fast-paced environments. Highly organized, detail-oriented, and adaptable, with strong communication skills and the ability to deliver reliable remote support.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Operations & Administrative Coordinator
Ionic Eden- Cacao Farm & Retreat Center
02.2025 - 04.2026
- Directed and optimized daily operations across agricultural, construction, hospitality, and administrative functions within a multi-faceted business project.
- Coordinated cacao plantation activities, enhancing planning, logistics, and execution to maximize productivity and efficiency.
- Supervised staff operations, including scheduling, task delegation, and performance follow-up.
- Supervised staff operations, optimizing scheduling, task delegation, and performance follow-up to streamline workflow.
- Managed inventory and coordinated with suppliers, including sourcing, negotiation, and logistics management.
- Managed inventory and collaborated with suppliers on sourcing, negotiation, and logistics management to ensure timely availability of materials.
- Facilitated bilingual (English–Spanish) communication between U.S.-based owners, local staff, suppliers, and clients.
- Coordinated retreat logistics and guest experience, including wellness events such as yoga sessions and meditation ceremonies.
Professional Esthetician
Cosmedical
11.2021 - 12.2024
- Assisted and collaborated with a medical aesthetic professional, supporting daily clinic operations and procedures.
- Coordinated client appointments and organized scheduling system to optimize workflow.
- Managed inventory through stock control, product organization, and supply monitoring to support clinic operations.
- Provided customer service through direct interaction, calls, and messaging, ensuring a professional and welcoming experience.
- Prepared treatment rooms and equipment, maintaining high standards of organization, hygiene, and readiness.
- Supported overall clinic operations, contributing to efficiency and smooth day-to-day workflow.
- Developed and implemented customized facial treatments for clients, enhancing their skin care results.
Transaction Compliance Representative Capital One
SYKES
01.2018 - 10.2021
- Support personal and small business accounts for
Capital One in the United States. - Develop monthly statistical reports containing
confirmed fraud cases and presentation. - Skilled at working independently and collaboratively in a team environment.
- Analyze data and transaction trends to
determine financial behavioral patterns. - Proven ability to learn quickly and adapt to new situations.
- Meet the performance goals established for the
position in the areas of: efficiency, call quality,
provider satisfaction, first call resolution and
attendance.
Customer Service Representative
ITS Infocom
12.2015 - 01.2018
- Customer Service to different companies: BCR,
Maphre, Coopeguanacaste, Centro Cultural
Costarricense Norteamericano• - Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Development of workshops on 'Customer Service'
and 'Handling Difficult Customer - Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
Bachelor's Degree - Business Administration
UISIL Universidad San Isidro Labrador
01-2026
Certificate - Digital Marketing & E-commerce
Google
Online 05.2001 -
Certification - Database And Computer Preventive Maintenance
Ministerio Educación Pública (IPEC)
San José, Costa Rica 05.2001 -
Diploma - Esthetics And Cosmetology
Escuelas Europeas De Estética Para La Mujer (CEM)
01-2022
Certification - Informatics
SYKES Technical Academy
San Jose, Costa Rica 05.2001 -
High School Diploma -
Saint Thomas Educational Center
San Jose, Costa Rica 05.2001 -
Skills
Administrative Support
Customer Service
Operations Coordination
Bilingual Communication (English–Spanish)
Schedule & Appointment Management
Payroll Support
Budget Tracking
Inventory Management
Supplier Coordination
Team Support & Task Delegation
Problem-Solving
Microsoft Office / Google Workspace
MacOS & Windows
Timeline
Operations & Administrative Coordinator
Ionic Eden- Cacao Farm & Retreat Center
02.2025 - 04.2026
Professional Esthetician
Cosmedical
11.2021 - 12.2024
Transaction Compliance Representative Capital One
SYKES
01.2018 - 10.2021
Customer Service Representative
ITS Infocom
12.2015 - 01.2018
Certificate - Digital Marketing & E-commerce
Google
05.2001 -
Certification - Database And Computer Preventive Maintenance
Ministerio Educación Pública (IPEC)
05.2001 -
Certification - Informatics
SYKES Technical Academy
05.2001 -
High School Diploma -
Saint Thomas Educational Center
05.2001 -
Bachelor's Degree - Business Administration
UISIL Universidad San Isidro Labrador
Diploma - Esthetics And Cosmetology
Escuelas Europeas De Estética Para La Mujer (CEM)