Summary
Overview
Work History
Education
Skills
PERKS
Learning Languages
Timeline
Generic

Marcelo Gonzalez Vega

Business Development Representative
Goicoechea

Summary

Dedicated and driven professional committed to overcoming challenges and achieving continuous progress. Demonstrates a creative and organized approach to problem-solving, complemented by a proactive focus on teamwork. Passionate about fostering collaboration and learning within teams to drive collective success and personal growth. Eager to leverage skills and experience to contribute effectively in dynamic environments.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Business Development Representative

Bill Gosling Outsourcing
10.2023 - Current
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Developed business pipeline using cold and warm techniques.
  • Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Collections Agent

Bill Gosling Outsourcing
08.2021 - 10.2023
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past-due collection calls, skip tracing, and outside collections agency coordination.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.

ERC-DLS

Amazon ERC-DLS
10.2020 - 04.2021
  • Basic comprehension and handling of the US leave of absence process to support employees on their requests regarding their time out due to injuries, accidents, pregnancy, mental health, military duties, and personal reasons. Understand and provide help in an empathetic way to deliver the message succinctly while still having a stress-free interaction; as well as proficiency while navigating the tools and information under constant changes and updating.

Retail Bank Claim Intake Center

SYKES
03.2020 - 09.2020
  • Similar to my previous job position, this charge relies on the basic knowledge of banking.
  • By this period, although the initial idea of the process was based on the same principles, it departed since this account focused on non-credit-based banking; it placed emphasis on problem-solving promptly, not to inconvenience the customer experience, while still abiding by company policies.

Credit Card Fraud Investigations

SYKES
06.2019 - 03.2020
  • Primary development of investigation skills and problem-solving, by thinking outside the box. During this period, I was in charge of reviewing and handling accounts with possible fraud.
  • As a first-response customer service representative, I had to have a basic knowledge of banking jargon and procedures, the ability to think on the spot when unconventional situations arose, and the skill to relay the information in a simplified, but comprehensive, way.

Education

No Degree - General Studies

Universidad De Costa Rica
San Jose, Costa Rica
05.2001 -

High School Diploma -

Liceo San Antonio
San Jose, Costa Rica
05.2001 -

Skills

    Salesforce

    Project management

    Sales strategy

    Email campaigns

    Product knowledge

    Adaptability

PERKS

  • Passport.
  • U.S VISA.

Learning Languages

Interest in language etymology, learning japanese syllabaries  

Timeline

Business Development Representative

Bill Gosling Outsourcing
10.2023 - Current

Collections Agent

Bill Gosling Outsourcing
08.2021 - 10.2023

ERC-DLS

Amazon ERC-DLS
10.2020 - 04.2021

Retail Bank Claim Intake Center

SYKES
03.2020 - 09.2020

Credit Card Fraud Investigations

SYKES
06.2019 - 03.2020

No Degree - General Studies

Universidad De Costa Rica
05.2001 -

High School Diploma -

Liceo San Antonio
05.2001 -
Marcelo Gonzalez VegaBusiness Development Representative