Marcelo Gonzalez Vega
Business Development Representative
Goicoechea
Summary
Dedicated and driven professional committed to overcoming challenges and achieving continuous progress. Demonstrates a creative and organized approach to problem-solving, complemented by a proactive focus on teamwork. Passionate about fostering collaboration and learning within teams to drive collective success and personal growth. Eager to leverage skills and experience to contribute effectively in dynamic environments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Business Development Representative
Bill Gosling Outsourcing
10.2023 - Current
- Conducted market research to identify new business opportunities and target areas for expansion.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Collections Agent
Bill Gosling Outsourcing
08.2021 - 10.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past-due collection calls, skip tracing, and outside collections agency coordination.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
ERC-DLS
Amazon ERC-DLS
10.2020 - 04.2021
- Basic comprehension and handling of the US leave of absence process to support employees on their requests regarding their time out due to injuries, accidents, pregnancy, mental health, military duties, and personal reasons. Understand and provide help in an empathetic way to deliver the message succinctly while still having a stress-free interaction; as well as proficiency while navigating the tools and information under constant changes and updating.
Retail Bank Claim Intake Center
SYKES
03.2020 - 09.2020
- Similar to my previous job position, this charge relies on the basic knowledge of banking.
- By this period, although the initial idea of the process was based on the same principles, it departed since this account focused on non-credit-based banking; it placed emphasis on problem-solving promptly, not to inconvenience the customer experience, while still abiding by company policies.
Credit Card Fraud Investigations
SYKES
06.2019 - 03.2020
- Primary development of investigation skills and problem-solving, by thinking outside the box. During this period, I was in charge of reviewing and handling accounts with possible fraud.
- As a first-response customer service representative, I had to have a basic knowledge of banking jargon and procedures, the ability to think on the spot when unconventional situations arose, and the skill to relay the information in a simplified, but comprehensive, way.
Education
No Degree - General Studies
Universidad De Costa Rica
San Jose, Costa Rica 05.2001 -
High School Diploma -
Liceo San Antonio
San Jose, Costa Rica 05.2001 -
Skills
Salesforce
Project management
Sales strategy
Email campaigns
Product knowledge
Adaptability
PERKS
- Passport.
- U.S VISA.
Learning Languages
Interest in language etymology, learning japanese syllabaries
Timeline
Business Development Representative
Bill Gosling Outsourcing
10.2023 - Current
Collections Agent
Bill Gosling Outsourcing
08.2021 - 10.2023
ERC-DLS
Amazon ERC-DLS
10.2020 - 04.2021
Retail Bank Claim Intake Center
SYKES
03.2020 - 09.2020
Credit Card Fraud Investigations
SYKES
06.2019 - 03.2020
No Degree - General Studies
Universidad De Costa Rica
05.2001 -
High School Diploma -
Liceo San Antonio
05.2001 -
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