Mariana Herrera
3D Artist And Designer
San José
Summary
Dynamic 3D artist, designer, and illustrator with a focus on pitching innovative ideas and developing efficient project pipelines. Proven expertise in engaging with diverse stakeholders ensures seamless project execution and collaboration. Passionate about fostering creativity in fast-paced environments while enhancing processes to improve productivity and outcomes. Skilled in producing graphic materials for training and publishing, with strong command of video editing, motion graphics, 3D graphics and animation, and creative illustrations. Background in customer support emphasizes exceptional service delivery and effective communication.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Support agent
Accenture
03.2025 - Current
- Provide support to users regarding subscriptions.
- Assisted in streamlining internal processes by identifying areas of improvement and proposing actionable solutions that enhanced overall efficiency.
- Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
Remote freelancer
Self-employeed
01.2019 - Current
- Freelancer for 3D animation, illustration, 3D modelling and web design for publishing, web services, food brands and entertainment.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Technical Support Specialist
Movate
01.2023 - 01.2025
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction over phone, email and chat.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Employee Resources Center Frontline Associate
Amazon
01.2022 - 01.2022
- Manage internal policies, assist employees with human resources requests, create graphical pieces for training and support purposes.
Digital Animator and designer
Hypermedia 360
01.2021 - 01.2022
- Create 3D pieces for advertising experiences for different brands.
- Participated in pre-production meetings, discussing project requirements with clients while establishing clear objectives for success.
Gaming Support Agent
5CA
01.2020 - 01.2021
- Assist customers with inquiries related to digital storefront support.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
3D Rigger and character animator
Costa Rica Films
01.2020 - 01.2020
- Create a rig and animate a 3D character for a mix-media feature film.
Education
Licenciate - Digital Animation
Universidad Veritas
San José, Costa Rica 05.2001 -
High School Diploma -
Centro Educativo Campestre
San José, Costa Rica 05.2001 -
Skills
High proficiency in character design, production design, storyboarding, conceptual art, 3D character animation
Certification
Art Direction for Social Media - Crehana
Timeline
Customer Support agent
Accenture
03.2025 - Current
Technical Support Specialist
Movate
01.2023 - 01.2025
Employee Resources Center Frontline Associate
Amazon
01.2022 - 01.2022
Digital Animator and designer
Hypermedia 360
01.2021 - 01.2022
Gaming Support Agent
5CA
01.2020 - 01.2021
3D Rigger and character animator
Costa Rica Films
01.2020 - 01.2020
Remote freelancer
Self-employeed
01.2019 - Current
Licenciate - Digital Animation
Universidad Veritas
05.2001 -
High School Diploma -
Centro Educativo Campestre
05.2001 -