Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariana Herrera

3D Artist And Designer
San José

Summary

Dynamic 3D artist, designer, and illustrator with a focus on pitching innovative ideas and developing efficient project pipelines. Proven expertise in engaging with diverse stakeholders ensures seamless project execution and collaboration. Passionate about fostering creativity in fast-paced environments while enhancing processes to improve productivity and outcomes. Skilled in producing graphic materials for training and publishing, with strong command of video editing, motion graphics, 3D graphics and animation, and creative illustrations. Background in customer support emphasizes exceptional service delivery and effective communication.

Overview

7
7
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Customer Support agent

Accenture
03.2025 - Current
  • Provide support to users regarding subscriptions.
  • Assisted in streamlining internal processes by identifying areas of improvement and proposing actionable solutions that enhanced overall efficiency.
  • Provided mentoring and guidance to new team members for seamless integration into the customer support environment.

Remote freelancer

Self-employeed
01.2019 - Current
  • Freelancer for 3D animation, illustration, 3D modelling and web design for publishing, web services, food brands and entertainment.
  • Developed customized solutions to address unique client needs, resulting in repeat business and referrals.

Technical Support Specialist

Movate
01.2023 - 01.2025
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction over phone, email and chat.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Employee Resources Center Frontline Associate

Amazon
01.2022 - 01.2022
  • Manage internal policies, assist employees with human resources requests, create graphical pieces for training and support purposes.

Digital Animator and designer

Hypermedia 360
01.2021 - 01.2022
  • Create 3D pieces for advertising experiences for different brands.
  • Participated in pre-production meetings, discussing project requirements with clients while establishing clear objectives for success.

Gaming Support Agent

5CA
01.2020 - 01.2021
  • Assist customers with inquiries related to digital storefront support.
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.

3D Rigger and character animator

Costa Rica Films
01.2020 - 01.2020
  • Create a rig and animate a 3D character for a mix-media feature film.

Education

Licenciate - Digital Animation

Universidad Veritas
San José, Costa Rica
05.2001 -

High School Diploma -

Centro Educativo Campestre
San José, Costa Rica
05.2001 -

Skills

    High proficiency in character design, production design, storyboarding, conceptual art, 3D character animation

Certification

Art Direction for Social Media - Crehana

Timeline

Customer Support agent

Accenture
03.2025 - Current

Technical Support Specialist

Movate
01.2023 - 01.2025

Employee Resources Center Frontline Associate

Amazon
01.2022 - 01.2022

Digital Animator and designer

Hypermedia 360
01.2021 - 01.2022

Gaming Support Agent

5CA
01.2020 - 01.2021

3D Rigger and character animator

Costa Rica Films
01.2020 - 01.2020

Remote freelancer

Self-employeed
01.2019 - Current

Licenciate - Digital Animation

Universidad Veritas
05.2001 -

High School Diploma -

Centro Educativo Campestre
05.2001 -
Mariana Herrera3D Artist And Designer