Marianela Rodríguez Flores
Project, Program And Communications Manager
Santa Ana
Summary
Professional Project and Program Manager with 10+ years of experience in Delivery, Project Management, leading successful projects and teams, Audit SLAs, Reporting and Business data analysis. 2 Years’ experience in Sales Area, leading and providing tools for Data, Quality and Processes standardization. Ability to develop and implement procedures and training, based on previous experience and results of pilot programs, positive results in leadership. Excellent communication skills. Great problem solver and excellent approach in customer relations. Experience in maintaining working level knowledge on all customers’ product lines, services offered and current industry trends, products, and technologies. Proactive and team player. Excellent communication skills. Attention to details. Flexible, reliable, self-motivated, performance and result oriented. Experienced leader and Project manager, able to motivate, influence and lead team members to focus on project end’s goals, and capable of prioritizing and delegating tasks to successfully achieve agreed objectives, meeting, and surpassing customers’ expectations.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Communications and Project Manager Governance, Risk and Compliance (GRC)
PROCTER AND GAMBLE (P&G)
Santa Ana, Provincia de San Jose
07.2024 - 02.2025
- Project Management of 7 significative projects that impacted the GRC Team, such as: Audit Issues, Training Plans, Organizational Assets Documentation: Roles and Responsibilities of the Team and the relation with greater OUs and Risk Management and Application Management.
- Handle 5 Communication of Projects / Processes as required, taking in account timing and prioritization.
- Act as a consultant for internal stakeholders, audiences, messages and storytelling.
GLOBAL PROCESS LEAD
ACCENTURE
San Francisco, Provincia De Heredia
08.2022 - 07.2024
- Process, Project Lead for Leadership, including Time Zone leads to managing and executing for 2 Programs: ESI, FSI with daily and weekly data pulls, insights, and requests through tools and reports (Azure) to help them visualize relevant data. Raise flags to prevent impact on Sales. Maintained SLA for Latin America and Islands 90% during the role.
- Monthly Decks for Time Zone Leads to present results to the customer to review, maintain and increase sales numbers.
- Quarterly review of Accounts to update Priority.
- Monthly Review of the CRM for Account/Offer Hygiene to ensure accurate views and reports and engage with Leads to take corrective action.
SALES EXCELLENCE REGIONAL LEAD
N3/ACCENTURE
San Francisco De Heredia, Provincia De Heredia
07.2021 - 07.2022
- Oversees 100% tasks related to Campaign and Lead Planning, as well as Quality Assurance and Quality Control for the overall Program for the region of Mexico, Latin America and its Islands.
- Responsible for weekly, monthly and quarterly monitoring of Team execution to ensure processes follow Corp and Customer (Microsoft) Rules.
- Responsible for internal strategic tasks that are aligned with Vendor Quality Metrics; maintaining minimum SLA at 90% and Sales at 85%.
PROFESSIONAL PROJECT MANAGER III
FISERV
Ulloa, Provincia De Heredia
03.2019 - 06.2021
- Project Manager for Zelle product (Online Banking Solutions) implementations; standardized solutions and customized solutions that are discussed and negotiated with clients and teams.
- Successfully plan and implement the Zelle product in 10-13 Financial Institutions simultaneously, managing end to end the Project lifecycle.
- Manages projects with aggressive but achievable client deadlines.
- Coordinate with the team to plan, schedule and execute all tasks for effective implementation; resource allocation and assigning specific tasks.
- Technical understanding of the product´s interface, software, and connectivity.
- Updating of Project´s summary reports, Data management and Dashboards.
- Hold regular meetings with the customer for status and schedule review.
- Excellent results in surveys from the customer.
- Improvements, team´s assets and supporting documentation as an experienced Project and Program Manager.
CUSTOMER PROJECT / PROGRAM MANAGER III
DXC TECHNOLOGY
Ulloa, Provincia De Heredia
02.2017 - 03.2019
- Project and Program Manager of different programs of the P&G Account, total of 32 during 2 years.
- Participant in scoping and execution of relevant and highly budgeted global projects. Example: 1 of the 2 PMs within the Project team for Voice Transformation SOW for our client.
- Daily, weekly and monthly work and follow up with the customer, solution architects, technical and delivery teams to gather requirements and deliver the SOW.
- Executes the project/program SOW and review scope as appropriate to meet changing needs and requirements through Change Control Process.
- Leading execution of the scope of the project within timeline and budget.
- Facilitates team and client meetings effectively as needed, minimum 1 weekly meeting.
- Point of contact for the customer for questions, requests and concerns during planning, execution, and closure.
- Holds regular status meetings with Project team(s), minimum 1 meeting.
- Identify Risks and Minimizes exposure to risk on assigned Projects.
- Identifies and develops new opportunities on current projects.
CUSTOMER PROJECT / PROGRAM MANAGER II
DXC TECHNOLOGY
Ulloa , Provincia De Heredia
10.2015 - 02.2017
- Project Manager for projects planned and completed in less than 3 months, showing successful results within tight time constraints.
- Triggers the project and reviews the response before the submission to the customer.
- Coordination between Solution Architect, Technical team and Service Delivery to agree in a response and SOW, follow up during execution.
- Manage Procurement Process for Projects and end to end Project Lifecycle.
- Manage Project’s Change Requests through Change Control Process.
- Facilitates team and client meetings effectively.
- Holds regular status meetings with Project team(s) and Program Manager.
- Point of contact with the customer for any requests, questions and concerns during planning, execution, and closure.
- Project closure with customer´s approval; Invoicing against planned cost.
TEAM MANAGER / BUSINESS PLANNING ANALYST III
HEWLETT-PACKARD ENTERPRISE
Ulloa, Provincia De Heredia
10.2012 - 10.2015
- Leader of team (15 employees) with roles on specific projects to improve productivity, quality and cost, supporting all DXC Projects for P&G in all Back Office tasks.
- Handled process improvement and different projects of internal and customer collaboration with lean purposes. KPIs established for all the processes involved, taking in account the FTEs assigned and hours consumed.
- Participant of PMO and Governance monthly meetings to provide results and status of the team´s work.
- Regular one on one with team members and team meetings to evaluate performance, ideas, future projects and their wellness.
- Motivate, encourage, and inspire the teams to meet and surpass the KPIs and customer satisfaction goals defined.
BUSINESS PLANNING ANALYST II
HEWLETT-PACKARD
Ulloa, Provincia De Heredia
06.2009 - 10.2012
- Point of contact regarding SLAs (Service Level Agreement and Contract Management) Process: Supervising and reporting measures of agreed contract with customer.
- Prepare and present monthly Scorecard to customers, review processes and possible improvements.
- Keep control and work with SMEs to prepare an average of 4 Action Plans of the SLAs that were not achieved.
- Monthly Audit of the SLA measures methodology to evaluate any change or improvement.
- Participated in Projects for Process improvement and lean processes for the customer that involved other global teams, following suggestions, feedback and lean processes.
MONITORING PROJECT LEAD
Hewlett Packard, HP
Ulloa, Provincia De Heredia
06.2007 - 06.2009
- MPS (Managed Print Services): team that provides customer service to the companies with contracts for maintenance and support of all their printer fleets under contract.
- Responsible for the results and achievements of accounts under the Monitoring project which included large customers, customers with low CSAT scores and accounts that needed to improve Service Delivery´s goals.
- Results on improving customer satisfaction within the agreement of the accounts at risk, ADM for these accounts.
- Held regular meetings with customers to review results.
Education
Bachelor of Science - Psychology
Universidad De Costa Rica
San Pedro, SJ 01.2003 - 01.2011
MBA - Project Management
ULACIT
San José, SJ 01.2013 - 01.2016
Some College (No Degree) - Corporate And Strategic Communications
TEC De Monterrey
Monterrey, Mexico 05.2024 - 01.2025
Master of Science - Corporate Communications, emphasis in Digital Marketing
Universidad Isabel La Católica
Madrid, España 04.2025 - Current
Skills
- Project/Program Management
- Business Plan Development
- Improvement Plans
- Quality through Standardization
- Team Management
- Performance Improvements
- Audits
- Governance and Compliance
Accomplishments
- Online Master’s Degree in Corporate Communications, emphasis in Digital Marketing, Universidad Isabel La Católica, Madrid, 10/26
- Corporate and Strategic Communications, TEC de Monterrey, 2025
- PMP Certification renewal, 2021
- PMP Certification, 2596884, 2019
- Scrum Master Certification, 72637128139846, 2018
- Master’s degree in Project Management, ULACIT, 2016
- CAPM Certified, 2015
- ITIL V3 Certified, 2013
- Psychology Major (Bachelor’s Degree), U.C.R., 2011
Career Overview
Professional Project and Program Manager with 10+ years of experience in Delivery, Project Management, leading successful projects and teams, Audit SLAs, Reporting and Business data analysis. 2 years’ experience in Sales Area, leading and providing tools for Data, Quality and Processes standardization. Ability to develop and implement procedures and training, based on previous experience and results of pilot programs, positive results in leadership. Excellent communication skills. Great problem solver and excellent approach in customer relations. Experience in maintaining working level knowledge on all customers’ product lines, services offered and current industry trends, products, and technologies. Proactive and team player. Excellent communication skills. Attention to details. Flexible, reliable, self-motivated, performance and result oriented. Experienced leader and Project manager, able to motivate, influence and lead team members to focus on project end’s goals, and capable of prioritizing and delegating tasks to successfully achieve agreed objectives, meeting, and surpassing customers’ expectations.
Certification
ITIL V3
Timeline
Master of Science - Corporate Communications, emphasis in Digital Marketing
Universidad Isabel La Católica
04.2025 - Current
Communications and Project Manager Governance, Risk and Compliance (GRC)
PROCTER AND GAMBLE (P&G)
07.2024 - 02.2025
Some College (No Degree) - Corporate And Strategic Communications
TEC De Monterrey
05.2024 - 01.2025
GLOBAL PROCESS LEAD
ACCENTURE
08.2022 - 07.2024
SALES EXCELLENCE REGIONAL LEAD
N3/ACCENTURE
07.2021 - 07.2022
PMP Certification (ID 2596884)
06-2019
PROFESSIONAL PROJECT MANAGER III
FISERV
03.2019 - 06.2021
Scrum Master Certification (ID 72637128139846)
07-2018
CUSTOMER PROJECT / PROGRAM MANAGER III
DXC TECHNOLOGY
02.2017 - 03.2019
CUSTOMER PROJECT / PROGRAM MANAGER II
DXC TECHNOLOGY
10.2015 - 02.2017
ITIL V3
07-2013
MBA - Project Management
ULACIT
01.2013 - 01.2016
TEAM MANAGER / BUSINESS PLANNING ANALYST III
HEWLETT-PACKARD ENTERPRISE
10.2012 - 10.2015
BUSINESS PLANNING ANALYST II
HEWLETT-PACKARD
06.2009 - 10.2012
MONITORING PROJECT LEAD
Hewlett Packard, HP
06.2007 - 06.2009
Bachelor of Science - Psychology
Universidad De Costa Rica
01.2003 - 01.2011
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