Maria Teresa Solano Mena
Curridabat
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Collection Agent
Bill Gosling Outsourcing
2023.05 - Current
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
Customer Service Representative
SYKES / Foundever
2022.10 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
KFC Restaurant
2022.03 - 2022.09
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Associate of Arts - Pedagogy
Universidad Tecnica Nacional
Alajuela, Costa Rica02.2024
Bachelor of Arts - English-as-a-Second-Language Education
Universidad Tecnica Nacional
Alajuela, Costa Rica12.2023
High School Diploma -
Colegio Tecnico Profesional De Pococi
Limon, Costa Rica06.2017
Skills
- Problem-Solving
- English Fluency
- English translation
- Call center experience
- Payment Collection
- Customer Support
- Teamwork and Collaboration
- Computer Skills
- Customer Service
- Active Listening
- Critical Thinking
Timeline
Collection Agent
Bill Gosling Outsourcing
2023.05 - Current
Customer Service Representative
SYKES / Foundever
2022.10 - 2023.12
Customer Service Representative
KFC Restaurant
2022.03 - 2022.09
Associate of Arts - Pedagogy
Universidad Tecnica Nacional
Bachelor of Arts - English-as-a-Second-Language Education
Universidad Tecnica Nacional
High School Diploma -
Colegio Tecnico Profesional De Pococi
Similar Profiles
Tercha OzoadibeTercha Ozoadibe
Collection Agent/Trainer at Bill Gosling Bill Gosling OutsourcingCollection Agent/Trainer at Bill Gosling Bill Gosling Outsourcing
Edeghonghon OgbeideEdeghonghon Ogbeide
Customer Service Representative at Bill Gosling OutsourcingCustomer Service Representative at Bill Gosling Outsourcing
Iram KhuramIram Khuram
Customer Support Specialist at Bill Gosling OutsourcingCustomer Support Specialist at Bill Gosling Outsourcing