Melanie Fiorella Mora Rodriguez

-Using the working languages and interpersonal skills to give an provide an unerring and precise service for different clients.

- Making sure to provide accurate meaning-for-meaning interpretation between our English-speaking clients and their limited-English-speaking patients or customers.

-Assisting clients in understanding complex information, addressing their concerns, and providing clear explanations tailored to their needs while maintaining strict confidentiality and adhered to privacy regulations to protect sensitive information.

- Organizing calendars for supported colleagues, by making sure all meetings land in the right place and avoiding double bookings.

- Managing time sensitive request, accommodating times provided by clients. Communicating with other Executive Assistants or clients via email or calls, to organize important meetings within the deadline provided by the requester.

- Managing travel information and creating hotel and flight bookings for supported colleagues, managing the expenses result of travel afterward.

- Support customers with their purchases, tracking and reviewing their treatment plan for SDC’s smile journey, via phone call making sure to accomplish time frames set for a one time call resolution.

- Follow up with patients with SDC updates and provide resolutions on the first call. while scheduling meetings and appointments with the doctors required for treatment, making sure to have a monthly meeting that works for the patient.