Michael Idriss
Sales And Management Consultant
San José
Summary
Visionary leader with a proven track record at Desert Golden Clouds, specializing in operational excellence and strategic visioning. Expert in fostering growth through mergers, acquisitions, and talent development. Achieved significant profitability by streamlining operations and enhancing customer relations at Dapper Communications. Known for exceptional problem-solving abilities and creating high-performance teams.
Overview
13
13
years of professional experience
Work History
CEO and Owner
Desert Golden Clouds
06.2017 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Fostered strong relationships with industry partners to expand business opportunities.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Customer Relationship Manager
Dapper Communications
04.2012 - 06.2017
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
- Liaised between customers and organization with particular focus on working with sales department.
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs.
- Acted as a liaison between customers and internal teams such as product development, engineering, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
Education
Bachelor of Arts - Sociology And Politics
London, Guildhall University
London, England05-2001
Skills
Talent development
Crisis management
Succession planning
Mergers and acquisitions
Operational excellence
Strategic visioning
Problem-solving abilities
Timeline
CEO and Owner
Desert Golden Clouds
06.2017 - Current
Customer Relationship Manager
Dapper Communications
04.2012 - 06.2017
Bachelor of Arts - Sociology And Politics
London, Guildhall University
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