Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Angel Blanco Fiatt

Automation Expert | Cloud Infrastructure
San José

Summary

Cloud computing specialist with strong background in designing, deploying, and managing cloud infrastructure. Skilled in AWS, Azure, and Google Cloud, with focus on automation, scalability, and security. Known for fostering collaborative team environments and adapting to evolving project needs to drive results. Respected for reliability and strategic problem-solving abilities.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Senior Quality Assurance Engineer

Opentext
Heredia, Provincia de Heredia
11.2018 - 03.2025
  • Designed and deployed Kubernetes clusters on different cloud vendors (GCP, AWS, and Azure) for testing and development environments.
  • Automated infrastructure provisioning using Terraform and CloudFormation, reducing the deployment time from 2 days doing it manually to under 2 hours.
  • Led system architecture design for cloud-native applications, ensuring compliance with security and reliability standards.
  • Developed CI/CD pipelines to automate testing and deployment using Cypress and Jenkins.
  • Conducted troubleshooting and root cause analysis across cloud infrastructure and application layers.
  • Mentored and led a team of QA engineers to implement best practices in automation, containerization, and cloud adoption.
  • Produced and maintained technical documentation for project reference.
  • Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
  • Developed strong working relationships with stakeholders to set realistic expectations regarding product deliverables and timelines.
  • Conducted root cause analyses on critical defects, recommending improvements to prevent future occurrences.
  • Improved software quality by developing and implementing comprehensive test strategies for new products and features.
  • Served as the primary point of contact for all inquiries related to automation equipment performance, troubleshooting issues as they arose and implementing corrective actions when necessary.

Technical Support Engineer

Microfocus
Heredia, Provincia de Heredia
01.2011 - 11.2018
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Led customer status meetings, collaborated with engineering for escalations, and maintained SLA adherence.
  • Provided L2/L3 support for several enterprise level applications
  • Authored technical documentation and solutions for common issues, reducing support resolution times by 25%.
  • Delivered training sessions and troubleshooting workshops, improving customer satisfaction scores by 15%.
  • Provided feedback to product management on customer pain points, directly influencing feature development.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.

Network Support Technician

Alienware
Heredia, Provincia de Heredia
03.2006 - 01.2010
  • Provided hardware and software support for internal systems and peripherals.
  • Performed first-level troubleshooting for voice and data communications and maintained corporate IT assets.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Worked with outside vendors for fiber installations and service.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Supported users both local and by phone with problem resolution and education.

Education

Master of Science - Cyber-Security

Universidad Cenfotec
San Pedro, SJ
12.2018

Bachelor of Science - Computer Engineering

Universidad Latina
San Pedro, SJ
01.2007

Skills

Terraform

Bash

Python

Kubernetes

Jenkins

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Timeline

Senior Quality Assurance Engineer

Opentext
11.2018 - 03.2025

Technical Support Engineer

Microfocus
01.2011 - 11.2018

Network Support Technician

Alienware
03.2006 - 01.2010

Master of Science - Cyber-Security

Universidad Cenfotec

Bachelor of Science - Computer Engineering

Universidad Latina

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Miguel Angel Blanco FiattAutomation Expert | Cloud Infrastructure