Nancy Corrales León
San Jose
Summary
Diligent with strong foundation in managing daily operations and team leadership. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
KC Hotel San Jose
05.2020 - 10.2024
- Managed and motivated the employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced a customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Department
Memorable Costa Rica Travel Agency
05.2018 - 03.2020
- Maintained positive business relationships to ensure future sales with travel agents.
- Worked selling services and itineraries in Costa Rica.
Tour Plan Asistence
Horizontes De Costa Rica Travel Agency
02.2018 - 05.2018
- Developed strong relationships with partners and tour operators, guides, and hotels.
- Negotiated contracts with suppliers, achieving favorable terms and conditions.
Reservations Departament
Costa Rica Online Travel Agency
09.2013 - 07.2015
- Utilized reservation software proficiently, ensuring quick response times during high call volumes and emails.
- Resolved various issues and discrepancies for in country customers.
Front Desk Manager
Luz De Vida Hotel (Banana´s Hotel)
07.2009 - 01.2012
- Greeted visitors and customers upon arrival, offered assistance, and answered questions and doubts to create a great experience.
- Responded to telephone, email and in -person inquiries regarding reservations, hotel information and guest concerns.
Education
Tourism Diploma - Tourism And Hospitality Management
Cartago University High Scholl
Cartago, Costa Rica01.2002
General Certificated of Secondary Education -
Roberto Brenes Mesén High Scholl
01.1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
References
- Yanixia Sanchez - Sales Support Namu Travel (506) 8389-6729
- Avraham Tal - CEO, KC Hotel San Jose, (506) 8880-8880
- Carlos Vega - Accounting Department, Lucano Corporation (506) 8883-2626
Timeline
Assistant Manager
KC Hotel San Jose
05.2020 - 10.2024
Sales Department
Memorable Costa Rica Travel Agency
05.2018 - 03.2020
Tour Plan Asistence
Horizontes De Costa Rica Travel Agency
02.2018 - 05.2018
Reservations Departament
Costa Rica Online Travel Agency
09.2013 - 07.2015
Front Desk Manager
Luz De Vida Hotel (Banana´s Hotel)
07.2009 - 01.2012
General Certificated of Secondary Education -
Roberto Brenes Mesén High Scholl
Tourism Diploma - Tourism And Hospitality Management
Cartago University High Scholl
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