Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nohelia Gálvez

Call Center Representative
San José

Summary

Dynamic customer service professional with proven expertise at Walmart, excelling in relationship management and call control. Recognized for enhancing customer satisfaction through empathetic communication and efficient issue resolution. Skilled in data entry and technical support, consistently achieving high accuracy and fostering positive client experiences.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Call Center Representative

03.2025 - 08.2025
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Cashier

Walmart
11.2024 - 04.2025
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Administrative Assistant

Numar
07.2023 - 10.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Executive For Service Centers -

CTP Roberto Gamboa Valverde
San José, Costa Rica
05.2001 -

Skills

    Customer service

    Customer relationship management

    Call control

    Data entry

    Customer communications

    Technical support

Timeline

Call Center Representative

03.2025 - 08.2025

Cashier

Walmart
11.2024 - 04.2025

Administrative Assistant

Numar
07.2023 - 10.2024

Executive For Service Centers -

CTP Roberto Gamboa Valverde
05.2001 -

Similar Profiles

CREATE PROFILE
Nohelia GálvezCall Center Representative