Pedro Murillo Vega
Linguist
San José
Summary
Detail-oriented Quality Control Specialist with extensive experience in translation management and quality assurance. Skilled in maintaining production compliance, accuracy, and technical standards for digital content in fast-paced environments. Proficient in Adobe Suite, JIRA, and project management tools to ensure timely, high-quality delivery. Adept at training teams, improving workflows, and managing stakeholder expectations, with a focus on enhancing quality and client satisfaction. Strong communicator with excellent organizational skills and a proactive approach to ensuring excellence at every stage of production.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Translator and Editor
Lionbridge Technologies, Inc.
San José, Provincia de San Jose
10.2018 - Current
- Quality Translation and Content Review: Translated diverse Google content with stringent adherence to voice guidelines, achieving 95%+ quality metrics and handling up to 30,000 words monthly
- Employed detailed verification methods to ensure accuracy and consistency
- Error Categorization and Reduction: Developed a structured Language Quality Evaluation (LQE) process to identify and categorize translation errors, significantly reducing critical errors by 20% in three months
- This boosted user satisfaction and expedited issue resolution by 30%
- Project Management and Tool Proficiency: Established internal support for project management, mastering tools like Jira and Google’s Polyglot, which improved workflow efficiency and translation accuracy
- Cross-Regional Collaboration: Coordinated with global teams across Latin America, Europe, and India using Slack, Zoom, and Jira
- Developed cultural sensitivity training and enhanced inter-team communication, achieving a 95%+ satisfaction rate for Latin American translation teams
Global Translation Analyst
Western Union Costa Rica
San José, Provincia de San Jose
8 2023 - 7 2024
- Quality Control & Proofreading: Ensured translations adhered to style guides, checking grammar, spelling, capitalization, brand instructions, and glossary consistency
- This significantly improved stakeholder satisfaction by reducing revisions and streamlining project approvals
- Stakeholder Collaboration: Communicated effectively with internal teams and the RWS translation agency, aligning expectations and deliverables
- Proactively managed unforeseen issues to ensure quality and deadlines were met, enhancing cross-functional collaboration and maintaining smooth workflows
- Process Optimization: Spearheaded the integration of new translation tools (Trados, Language Weaver) and streamlined workflows, leading to a 200% increase in demand with a 90%+ on-time delivery rate
- Optimized glossaries and translation management systems to boost efficiency and consistency
- Reporting & Analysis: Delivered detailed reports on translation provider evaluations, identifying risks and recommending solutions
- This informed senior management decisions and ensured continuity in translation quality and service delivery
Process Lead
Amazon HR Screening Services
San José, Provincia de San Jose
08.2022 - 02.2023
- Profile Adjudication: Reviewed and adjudicated an average of 50 driving candidate profiles daily, documenting backgrounds and driving histories in Salesforce using tools like Accurate Background and Checkr
- Ensured high precision and quality by leveraging specialized training and standardized templates
- Escalation Management: Managed escalations outside service agreements, carefully analyzing and documenting cases in line with company guidelines
- Maintained proactive communication with internal clients to ensure accuracy and timely resolution, contributing to improved reporting quality and adherence to deadlines
Sales Representative
Finca Guarumo
Heredia, Provincia de Heredia
11.2010 - 10.2018
- Developed and executed marketing strategies, including content creation for social media and email campaigns, honing attention to detail and language accuracy
- Managed communications with clients and suppliers, ensuring clarity, precision, and adherence to deadlines, fostering smooth relationships and collaboration
- Oversaw quality assurance in product offerings, ensuring compliance with organic certification and market standards, which required careful review of documentation and adherence to guidelines
- Managed the implementation of processes and protocols for maintaining organic certification, ensuring accuracy and consistency in record-keeping and reporting
- Enhanced customer satisfaction through strategic client engagement and precise communication, achieving a 25% increase in sales
Quality Assurance Analyst
Hewlett-Packard Costa Rica
San José, Provincia de San Jose
11.2007 - 06.2009
- Managed quality control for first-level customer service agents, focusing on ensuring adherence to company guidelines and quality standards for customer interactions
- Conducted detailed reviews of service calls, identifying areas for improvement in communication and technical accuracy
- Delivered actionable feedback to enhance agent performance, leading to measurable improvements in customer satisfaction
- Analyzed and documented performance data, identifying patterns and recommending improvements to enhance consistency and quality in service delivery
- Collaborated effectively with cross-functional teams to ensure accurate reporting and compliance with operational standards, facilitating smooth workflow coordination and improving overall service quality
- Utilized metrics-driven approaches to track performance, ensuring alignment with deadlines and quality expectations
Education
M.D. - Linguistics
Universidad De Costa Rica
San Pedro, San José 07.2022 - Current
BA - English
Universidad De Costa Rica
San Pedro, San José 03.2006 - 10.2012
Skills
Jira Cloud
Confluence
WordPress
Salesforce
Trados Enterprise and Studio
AI-powered translation tools
Advanced Excel
Editing skills
Proofreading skills
Research and analysis
Project management abilities
Verbal and written communication
Certification
Artificial Intelligence for Project Managers, LinkedIn Learning, 10/01/23
Professional Development
Career Transition Program, LHH
Timeline
Process Lead
Amazon HR Screening Services
08.2022 - 02.2023
M.D. - Linguistics
Universidad De Costa Rica
07.2022 - Current
Translator and Editor
Lionbridge Technologies, Inc.
10.2018 - Current
Sales Representative
Finca Guarumo
11.2010 - 10.2018
Quality Assurance Analyst
Hewlett-Packard Costa Rica
11.2007 - 06.2009
BA - English
Universidad De Costa Rica
03.2006 - 10.2012
Artificial Intelligence for Project Managers, LinkedIn Learning, 10/01/23
Digital Marketing Foundations, LinkedIn Learning, 11/01/23
Generative AI for Digital Marketers, LinkedIn Learning, 11/01/23
Learning Conversion Copywriting, LinkedIn Learning, 04/01/24
Learning Jira (Cloud Edition), LinkedIn Learning, 06/01/24
Global Translation Analyst
Western Union Costa Rica
8 2023 - 7 2024
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