RAUL MORGAN CAMPOS
San José
Summary
Experienced professional with over a decade of expertise in customer service, technical support, Microsoft Office proficiency, language skills, and Human Resources assistance. Skilled in utilizing Microsoft Office tools to streamline operations and enhance productivity. Dedicated worker committed to delivering high-quality results and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Global Operations Artificial Intelligence Associate
Amazon
1 2024 - 8 2024
- Review image/videos - tagging activities on videos with durations of 10 seconds or shorter and analyze thoroughly and provide the best response based on judgment and knowledge gather during training process.
- Analyze and detect exceptions and constantly contribute to process improvement and ability to capture details within different types of digital content
- Able to support several projects at one time, and to accept reprioritization as necessary.
- Understand and follow up on performance metrics and process requirements to drive business results in live environment.
Process Internal Transfers/HR Compensation Support
Amazon
02.2022 - 03.2023
- Handle transfer tickets for region or work streams assigned to provide smooth and non-stress transfer for candidate from one job position to another in order to complete established SLA´s and provided successful transfer process
- Responding timely and accurately to inquiries regarding policies and handle documentation requests via ticketing system
- Manage confidential and sensitive employee information and adhere to strict confidentiality standards
- Experience with stock-related transactions (RSUs) and knowledge and HR systems and policies.
Fraud Investigation Specialist
Amazon
03.2017 - 02.2022
- Investigate suspicious activities and behaviors that could pose a risk to Amazon or customers in global markets.
- Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks.
- Contact clients to request supporting information and mark transactions that are confirmed by client in database.
- Manage confidential and sensitive employee information and adhere to strict confidentiality standards.
Juniper Technical Assistance (JTAC)
Convergys
04.2015 - 11.2016
- Analyzing network configurations, ensure that communications function across network architecture and that network's performance meets client requirements.
- Performed troubleshooting and diagnosis of system malfunctions, ensuring swift resolution of client concerns.
- Support manager with project handling and reporting tasks.
- Ability to maintain perspective and prioritize effectively when tasks are numerous and deadlines are short.
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests.
Tech Support Associate
Hewlett-Packard
03.2014 - 02.2015
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Track computer system issues through to resolution, within agreed time limits.
- Identify, investigate, and resolve user's problems with computer software and hardware.
- Support incoming calls: Managed approximately 30 incoming calls, emails, chats and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Education
SAP HANA S/4 Course - SAP HANA
SAP Academy
San José, SJ 08.2024 - 08.2024
Cisco CCNA Course And English Level B2+ -
Virtual Learning Academy
San José, SJ 05.2016 - 2016.12
Computer Operator And MS Office Course -
INA Don Bosco
San José, SJ 05.2009 - 2010.12
High School Diploma -
Liceo De Moravia
San José, SJ 05.2001 - 2007.12
Skills
- Problem solving skills, ability to troubleshoot issues independently or escalate when necessary
- Highly motivated and resourceful team player along with the capacity of tracks/resolve on all risk issues along with investigating, analyzing, and auditing employee data as needed
- Customer service and IT support orientated, attention to details, experience with case management/ticketing tools and SAP tool
- Strong MS Office (Excel, Outlook, PowerPoint) experience along with an excellent verbal and written communication skills (Spanish and English)
- Problem solving skills, ability to troubleshoot issues independently or escalate when necessary
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
References
- Alejandro Blanco, Team Manager Transfers, 506 8795 3777
- Jose Salas, Investigator Manager, 89760504
- Beatriz Robles, Investigator Manager, 72453855
Timeline
SAP HANA S/4 Course - SAP HANA
SAP Academy
08.2024 - 08.2024
Process Internal Transfers/HR Compensation Support
Amazon
02.2022 - 03.2023
Fraud Investigation Specialist
Amazon
03.2017 - 02.2022
Cisco CCNA Course And English Level B2+ -
Virtual Learning Academy
05.2016 - 2016.12
Juniper Technical Assistance (JTAC)
Convergys
04.2015 - 11.2016
Tech Support Associate
Hewlett-Packard
03.2014 - 02.2015
Computer Operator And MS Office Course -
INA Don Bosco
05.2009 - 2010.12
High School Diploma -
Liceo De Moravia
05.2001 - 2007.12
Global Operations Artificial Intelligence Associate
Amazon
1 2024 - 8 2024
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