Rodríguez Castillo Ricardo Antonio
San José
Summary
Offering excellent interpersonal skills and strong ability to adapt quickly to new tasks, eager to learn and grow in customer service environment. Brings foundational understanding of customer service principles and skills in assisting customers and maintaining organized work area. Ready to use and develop communication and organizational skills in the role.
Overview
12
12
years of professional experience
1
1
Language
Work History
Administrative Supervisor
Techzilla
07.2021 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Trained new employees on company policies, procedures, software applications.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
Customer Service Representative
Telecable S.A
01.2019 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Almacén Salvador Ramírez
01.2013 - 12.2018
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Education
Technical Degree - Offimatic Tools
INA
05.2001 -
High School Diploma -
Liceo Judas De Chomes
05.2001 -
Skills
Efficient workflow
Office management
Operations management
Client relations and customer service
Customer service best practices
Sales and customer service
Professional customer service
Time management
Data inputting
Financial reporting
Excel functions
Regression analysis
Optimization techniques
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Timeline
Administrative Supervisor
Techzilla
07.2021 - Current
Customer Service Representative
Telecable S.A
01.2019 - 07.2021
Administrative Assistant
Almacén Salvador Ramírez
01.2013 - 12.2018
Technical Degree - Offimatic Tools
INA
05.2001 -
High School Diploma -
Liceo Judas De Chomes
05.2001 -
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