SAP, JDE
Rolf Sander
Operations : Production, Quality, Facilities, Logistics, Procurement, Supply Chain
San Jose,Costa Rica
Summary
Seasoned Operations Manager and talented leader with 18+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
International CS Operations Manager
OSTERMAN & CO INC.
San Jose, Costa Rica
2020 - Current
- Manage supplier and stakeholder relationships
- Communicate corporate objectives and vision to local team allowing the team to understand their role in the success of the company
- Support a vertically integrated supply chain and operational excellence initiatives
- Create a high level of trust with other management to collaborate and support each other to overcome challenges and meet the operational needs of the company
- Build a high performing team focused on achieving company objectives and lead through local functional leaders
- Continuously assess and upgrade the team's capabilities through development, training, and hiring top talent to fulfill global objectives
- Ensure a continuous improvement culture throughout the operations
- This includes the employment of Lean and Six Sigma tools and principles to achieve continuous improvement of Productivity, Quality, Deliveries, and Cost (PQDC) as well as KPIs and SLAs
- Continuously review the capacity and capabilities of the operation to support the production requirements to meet the sales objectives
- This includes all resources (human, material, equipment and facilities).
Country Operations Manager
FULLCONTOUR INC.
San Jose, Costa Rica
2019 - 2020
- Managed multiple complex projects, including corporate initiatives and expansion projects, ensuring that all deliverables were completed within established schedules, scopes, and objectives
- Directed day-to-day operations to exceed customer expectations, increased production capacity and flexibility while minimizing costs, maintaining quality standards and SLAs
- Assured FDA-regulated Class I and II requirements were met, managed production output, product quality, and on-time deliveries
- Implemented strategies aligned with company initiatives, provided clear sense of direction and focus
- Recruited, managed, and developed staff, improved systems and processes optimizing productivity and performance targets, managed annual budget (OPEX and CAPEX).
Director of Operations
SYNIVERSE TECHNOLOGIES INC.
San Jose, Costa Rica
2013 - 2019
- Directly accountable for achieving company's goals through effective planning, strong leadership, operational efficiency, financial management, and performance oversight
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges
- Achieved team goals through formalized training plans, coaching, and performance management
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering positive company image.
Sr. Operations Manager
STARTEK INC.
San Pedro Sula, Honduras
2012 - 2013
- Leader for overseeing operational growth, my responsibilities included leading teams to achieve overall operational metrics and targets
- This encompassed ensuring the delivery of company KPIs such as daily SLAs, customer experience, quality measures, and compliance measures
- I was also responsible for strategizing and implementing operational roadmaps for new service lines, along with overseeing the execution of CAPEX and OPEX
- Furthermore, I focused on developing the skills of existing teams to create a robust operational talent pool and established procedures aimed at attracting top external talent
- Additionally, I played a crucial role in ensuring compliance with regulatory Free Trade Zone regulations and overseeing facilities services and maintenance.
Director of Operations
CHANGE HEALTHCARE INC.
Heredia, Costa Rica
2004 - 2010
- Worked with cross-functional leaders and staff to ensure compliance with safety policies and procedures
- Plan and executed CAPEX & OPEX, and drove teams to continuously improve production operations
- Defined, implemented, and revised operational policies and guidelines
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Led cross-functional teams for successful completion of projects, resulting in increased productivity
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges
- Achieved team goals through formalized training plans, coaching, and performance management.
Production Manager
EQUIFAX INC.
Heredia, Costa Rica
1998 - 2004
- Managed internal operational standards and productivity targets
- Standardized production procedures, job roles, and quality assurance guidelines
- Increased overall productivity by identifying bottlenecks of production processes by implementing effective solutions
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment
- Enforced health and safety protocols to promote safe working environment.
Production Manager
HANESBRANDS INC.
Cartago, Costa Rica
1985 - 1998
- Managed internal operational standards and productivity targets
- Standardized production procedures, job roles, and quality assurance guidelines
- Managed continuous improvement initiatives to drive gains in quality, flow, and output
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction
- Reviewed work for compliance with company design specifications
- Developed comprehensive training programs for new hires, resulting in higher employee retention rates and faster integration into production
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
Education
MBA - Human Resources Management
International MBA Institute
Wollerau, Switzerland 2019 - 2020
Bachelor of Science - Industrial Engineering
Universidad International De Las Americas
San Jose, Costa Rica 1985 - 1987
Bachelor of Science - Mechanical Engineering
Universidad De Costa Rica
San Jose, Costa Rica 1981 - 1985
Skills
Project, Incident Management
Customer Relationship Management
Sales, Vendor Negotiations
Warehouse, Distribution Management
Procurement, Logistics Management
Supply Chain, Purchasing Management
Budget Development and Management
Inventory, Risk Management
Facilities and Services Management
Production, Quality Assurance Management
Manufacturing and Production Management
Continuous Improvement
Complex Problem Analysis & Resolution
Performance Management
Staff Training, Development and Management
Employee Relations, Conflict Resolution
Customer Centricity
CAPEX and OPEX
Business and Strategic Planning
Facilities, Equipment Maintenance
Machine Shop Management
Communication
ISO 9001:2015, 14001:2015, 13485
Websites
Software
ERP, WMS, Sales Force
Workday, Concur
AutoCAD, SketchUp, MS Visio
MS Office 365
MS Excel, Word, Power Point, Outlook Project
MS Project
Timeline
International CS Operations Manager
OSTERMAN & CO INC.
2020 - Current
Country Operations Manager
FULLCONTOUR INC.
2019 - 2020
MBA - Human Resources Management
International MBA Institute
2019 - 2020
Director of Operations
SYNIVERSE TECHNOLOGIES INC.
2013 - 2019
Sr. Operations Manager
STARTEK INC.
2012 - 2013
Director of Operations
CHANGE HEALTHCARE INC.
2004 - 2010
Production Manager
EQUIFAX INC.
1998 - 2004
Production Manager
HANESBRANDS INC.
1985 - 1998
Bachelor of Science - Industrial Engineering
Universidad International De Las Americas
1985 - 1987
Bachelor of Science - Mechanical Engineering
Universidad De Costa Rica
1981 - 1985
Operations Areas of Expertise
- Business and Budget Management
- Facilities and Maintenance Management
- Production and Quality Management
- Procurement, Logistics and Supply Chain Management
- Vendor and Customer Management
- Project and Implementation Management
- Team, Staff, Human Resources Management
- Manufacturing, Machine Shop Management
- Shared Service Centers / Contact Centers / BPO Centers Management
- Free Trade Zone regulations and compliance