Royer Rodríguez Mora
San José
Summary
Industrial Maintenance Engineer with completed academic plan, currently awaiting official graduation. Gained practical experience in electrical design during a 10-month internship at Apame S.A., contributing to real engineering projects using tools like Revit, AutoCAD, DIALux, etc.
Strong analytical and problem-solving skills, complemented by over two years of experience in bilingual customer service and technical support. Proven ability to communicate effectively, guide clients through technical procedures, and adapt quickly to new tools and workflows. Proactive, responsible, and committed to continuous learning and team collaboration.
Overview
3
3
years of professional experience
Work History
Engineering Intern
Apame S.A
08.2024 - Current
- Assisted engineers in developing design specifications and technical documentation for projects.
- Utilized Revit and AutoCAD software to create detailed drawings and models for engineering applications.
- Gained hands-on experience with various engineering tools, software, and techniques, contributing effectively across multiple projects.
- Contributed to electrical design tasks, including layout planning and component selection.
- Participated in weekly technical review meetings, offering insights that helped shape project decisions.
- Supported the engineering team in defining technical requirements and aligning deliverables with project goals.
- Reviewed feedback and design corrections from senior engineers to enhance outcomes and grow professionally.
- Coordinated with other departments to ensure successful and timely project execution.
- Analyzed and interpreted client requirements to develop practical and effective engineering solutions.
Customer Service Representative
Foundever
04.2022 - 08.2024
- Provided step-by-step technical support for home security systems, including troubleshooting sensors, cameras, and connectivity issues.
- Demonstrated deep knowledge of system components and procedures to guide customers toward accurate solutions.
- Resolved customer inquiries through effective communication and structured problem-solving techniques.
- Handled escalated calls efficiently, achieving resolutions that balanced customer satisfaction with company policies.
- Developed strong product expertise to deliver tailored recommendations based on each client’s needs.
- Educated users on system functionality, billing procedures, and support policies to reduce repeat issues.
- Adapted quickly to frequent updates in tools, products, and protocols while maintaining high service standards.
Education
Bachelor of Engineering - Industrial Maintenance Engineering
Instituto Tecnológico De Costa Rica
Cartago, Costa Rica09-2025
Skills
- Active listening
- Team leadership
- Quick learning
- Following direction
- Creative thinking
- Excellent problem-solving skills
- Data analysis
- Electrical engineering
- Control systems
- Revit, DIALux, CAD modeling
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Engineering Intern
Apame S.A
08.2024 - Current
Customer Service Representative
Foundever
04.2022 - 08.2024
Bachelor of Engineering - Industrial Maintenance Engineering
Instituto Tecnológico De Costa Rica
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