Summary
Overview
Work History
Education
Skills
Timeline
Generic

Said El Hage

Project / Program Manager | Product Manager
Santa Ana

Summary

Results-driven professional with strong background in product and project management. Proven track record of managing product / project lifecycles and driving innovation. Focused on team collaboration and achieving impactful results, adaptable to changing project needs, and skilled in agile methodologies and stakeholder management.

Overview

6
6
years of professional experience
2
2
Languages

Work History

IT Product Owner

Intel
06.2024 - Current
  • Delivered $15M in cost savings by streamlining Intel's software product portfolio.
  • Led end-to-end ownership of internal software products, reduced technical debt, and optimized license use.
  • Oversaw software budget planning and execution to align investment with business priorities, and cost-efficiency goals.
  • Provided leadership and strategic guidance to the Costa Rica Product Owner team, fostering collaboration, and driving product delivery excellence.
  • Collaborated on the product vision and roadmap, aligned with enterprise architecture objectives.
  • Drove compliance and utilization improvements via strategic vendor partnerships.
  • Developed and currently oversee Intelwide’s Software Asset Management Policy, ensuring organization-wide compliance with software usage standards.
  • Contributed to revenue growth by identifying new market opportunities and driving innovative product enhancements based on customer needs analysis.

IT Project Manager

CITI BANK
03.2023 - 06.2024
  • Collaborate with Risk & Control to ensure initiatives comply with local and global policies to mitigate all kinds of risks derived from business nature.
  • Support improvement programs from different perspectives (reengineering, VOE, etc.).
  • Status reporting on ongoing, parallel work efforts and deliverables.
  • Manage large-scale, enterprise projects with duties including creating and maintaining project documentation and artifacts, recommending best practices, and tracking metrics.
  • Manage financial reporting, and communicate status and changes to senior management.
  • Collaborate with business and function managers to identify significant opportunities for revenue growth and cost optimization.
  • Develop and maintain rigorous project plans, and manage tactical project needs, including resource requirements, relationship management, and task management.

Program & Project MGMT

Accenture
09.2022 - 03.2023
  • Translated marketing requirements into scalable client solutions.
  • Led onboarding and enablement for new clients via the Synops marketing platform.
  • Built trust-based relationships with clients and delivery stakeholders.

Associate Project Manager

VMWARE
10.2021 - 09.2022
  • Oversaw forecasting, dashboard creation, and analytical modeling.
  • Served as an SME for onboarding in the Boeing Program; managed cross-functional planning.
  • Facilitated team planning sessions and project communications.
  • Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
  • Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.

Senior Knowledge Manager

IBM / Kyndryl
09.2021 - 01.2022
  • Directed migrations to Microsoft Authenticator and Cloud for over 75,000 users.
  • Coordinated process integration across client teams.
  • Supported SME development and led new hire progression initiatives.
  • Supported change management efforts during major organizational transformations by effectively communicating new processes and expectations to all employees.
  • Fostered strong relationships with external partners, enabling access to additional resources and expertise to support ongoing business initiatives.
  • Enhanced decision-making capabilities by providing timely and accurate business intelligence to key stakeholders.

Knowledge Manager

IBM
06.2020 - 09.2021
  • Synthesized and shared strategic organizational information.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries related to proprietary software applications.
  • Optimized search functionality within internal databases, enabling faster access to relevant information for users.
  • Improved knowledge management processes by identifying gaps and implementing effective solutions.
  • Conducted regular audits of existing knowledge assets to identify areas requiring updates or revisions due to evolving business requirements or industry standards.
  • Created detailed documentation of company policies and procedures, promoting consistency across business operations.
  • Streamlined information flow within the organization through development and implementation of robust knowledge repositories.
  • Analyzed large datasets to identify trends and patterns in customer behaviors.

Technical Support Representative

IBM
06.2019 - 06.2020
  • Played a key role in maintaining service quality and business outcomes.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.

Education

SCRUM PRODUCT OWNER PROFESSIONAL

CERTIPROF

SCRUM MASTER PROFESSIONAL

CERTIPROF

SCRUM FOUNDATION

CERTIPROF

SIX SIGMA YELLOW BELT

6SIGMASTUDY

Bachelor of Business Administration - Marketing

UNIVERSIDAD LATINA DE COSTA RICA

Skills

Project / Product Management

Communication

Process Improvement

Problem-solving

Licensing Management

Financial Modelling

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Timeline

IT Product Owner

Intel
06.2024 - Current

IT Project Manager

CITI BANK
03.2023 - 06.2024

Program & Project MGMT

Accenture
09.2022 - 03.2023

Associate Project Manager

VMWARE
10.2021 - 09.2022

Senior Knowledge Manager

IBM / Kyndryl
09.2021 - 01.2022

Knowledge Manager

IBM
06.2020 - 09.2021

Technical Support Representative

IBM
06.2019 - 06.2020

SCRUM MASTER PROFESSIONAL

CERTIPROF

SCRUM FOUNDATION

CERTIPROF

SIX SIGMA YELLOW BELT

6SIGMASTUDY

Bachelor of Business Administration - Marketing

UNIVERSIDAD LATINA DE COSTA RICA

SCRUM PRODUCT OWNER PROFESSIONAL

CERTIPROF

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Said El HageProject / Program Manager | Product Manager