Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sebastian Corao

San José

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction through effective problem-solving and expert guidance. Skilled in CRM software and customer service, I excel in multitasking and attention to detail, driving sales and fostering long-term relationships. Committed to achieving goals and delivering exceptional support.

Overview

1
1
year of professional experience

Work History

Seller Support Associate

Amazon
04.2025 - 07.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving support issues.
  • Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Assisted sellers with platform requirements for renewals and upgrades.

Sales Advisor

Totto
11.2024 - 03.2025
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Education

Humboldt Schule
Pavas, Costa Rica

Skills

  • Goal oriented
  • CRM software
  • Email management
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Customer assistance
  • Multitasking

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)

Timeline

Seller Support Associate

Amazon
04.2025 - 07.2025

Sales Advisor

Totto
11.2024 - 03.2025

Humboldt Schule

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Sebastian Corao