Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastian Verdesia Cambronero

Operations And Customer Support Specialist
San Jose,SJ

Summary

I am skilled professional with strong problem-solving, customer support, and communication abilities. Adept at resolving cases, ensuring customer satisfaction, and clearly communicating technical issues to diverse teams. Known for attention to detail, driving process improvements, and optimizing operations. A collaborative team player focused on continuous service enhancement and operational efficiency. I had collaborate with clients around the globe as AT&T , Verizon , Vodafone Group, Bell Canada and others.

Overview

10
10
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Roaming Tester Engineer

Syniverse Technologies LLC
02.2022 - Current
  • Supported the development, testing, and maintenance of roaming services for mobile operators, ensuring service quality and functionality.
  • Addressed the needs and solved the problems of operators and customers who required assistance.
    Performed IREG tests and provided troubleshooting support for roaming partner configurations and network-related issues.
  • Managed technical processes related to switching, signaling, SS7 messaging, and network translations,

ensuring seamless roaming integration.

  • Collaborated with both technical and non-technical stakeholders, providing clear communication and managing projects effectively.
  • Ensured the delivery of high-quality services by addressing technical issues and aligning with industry standards and operational requirements.

CAD Designer I

Align Technology Costa Rica
10.2018 - 03.2020
  • Collaborated with cross-functional teams to optimize project outcomes through effective communication and CAD expertise.
  • Reviewed specifications to generate complex details of individual system components.
  • Developed intricate 3D models, resulting in more accurate representations of design concepts.
  • Maintained smooth communication with orthodontists and dentists to ensure their instructions and prescriptions were followed accurately.
  • Contributed ideas for process improvements, helping optimize service quality, customer satisfaction, and overall department efficiency.

Data Recollector

Analitica Digital
10.2014 - 07.2015
  • Conduct surveys and interviews to tourists at the airport. Within a time lapse working under pressure.
  • Collect data on visitor satisfaction, trip experiences, and preferences related to destinations, services, and amenities.
  • Maintain a professional and approachable demeanor while interacting with tourists from diverse backgrounds.
  • Promote and encourage participation in surveys and ensure a high response rate.

Education

Bachelor in Graphic Design - Commercial And Advertising Art

Universidad Veritas
San José, Costa Rica
01.2009 - 09.2017

Skills

  • Analytical Problem Solving:Managing and resolving cases, including special requests, helps develop problem-solving, adaptability, and critical thinking skills to effectively address challenges

  • Communication skills:Communicating complex technical issues clearly to both technical teams and non-technical stakeholders, while enhancing interpersonal skills to work effectively with all parties

  • Attention to Detail:Ensuring quality and consistency in the translation process, maintaining focus on minute details, and ensuring high-quality outputs

  • Costumer Support:Handling customer requests, providing support, and ensuring satisfaction by addressing needs and improving service quality, while proposing ideas for continuous service improvement

  • Collaboration and team work:Collaborating with team leads, specialists, and supervisors, fostering teamwork and communication skills

Timeline

Roaming Tester Engineer

Syniverse Technologies LLC
02.2022 - Current

CAD Designer I

Align Technology Costa Rica
10.2018 - 03.2020

Data Recollector

Analitica Digital
10.2014 - 07.2015

Bachelor in Graphic Design - Commercial And Advertising Art

Universidad Veritas
01.2009 - 09.2017
Sebastian Verdesia CambroneroOperations And Customer Support Specialist