Sebsatian Linares Longhi
Senior Security Architect
Escazu
Summary
Dynamic Senior Security Architect with extensive experience at Akamai Technology, specializing in bot protection and advanced troubleshooting. Proven track record in delivering tailored security solutions and enhancing customer satisfaction through effective problem-solving and technical adaptability. Committed to driving long-term value and empowering teams through impactful training and collaboration. As well as an overall security professional with strong background in developing and implementing robust security architectures. Adept at identifying vulnerabilities and mitigating risks, ensuring protection of sensitive information. Highly collaborative team player who adapts to changing needs and consistently drives results.
Overview
8
8
years of professional experience
Work History
Senior Security Architect
Akamai Technology
10.2023 - Current
- Leading the planning, installation, and integration of the Akamai
Security Portfolio Products on customer's environments. - Designing and enforcing custom solutions for problems that might not be immediately fixed by the current customer's set of products.
- Managing customer critical and difficult engagements to reach a viable solution for them in a timely manner.
- Deliver trainings for customer, partners and colleagues for them to improve their knowledge and skill with our products/
- Partnering with Customer Success, Engineering, and
Support to resolve complex challenges and ensure long-term customer value. - Assist on promoting and configuring new Akamai features and products to our customers.
- Specialized on solving problems, integrating solutions and performing analysis related to bot traffic and attacks.
Security Architect II
Akamai
10.2021 - 10.2023
- Leading the planning, installation and integration of our products in diverse environments using automation and configuration tools
- Delivering advanced professional services such as training, expansions, configurations and optimizations.
- Training our customers and stakeholders on our products to ensure they gain maximum value from our solutions
- Liaising with cross-functional teams to resolve customer issues in a timely manner and drive customer post-sales satisfaction
- Managing integration with higher levels of technicalities and support by configuring, debugging, documenting, testing, launching, and mitigating potential risks.
Security Architect
Akamai
07.2019 - 10.2021
- Collaborating with a cross-functional team to define scope, establish timelines, develop solutions, and ensure project implementation.
- Managing integration technicalities and support by configuring, debugging, documenting, testing, launching, and mitigating potential risks.
- Analyzing customer traffic and tailoring Akamai security solutions to mitigate potential threats and vulnerabilities effectively.
- Constant maintenance of customer's configurations for better and more efficient protections against bad actors and emerging threats.
CISCO CSE Team Leader
SYKES
01.2019 - 07.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored/Trained junior staff members, helping them develop their technical skills and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Work on escalations that were to difficult or critical for the engineers to handle at the moment, providing an efficient and fast resolution or involving the correct people that could assist us on getting to that solution.
CISCO CSE Backup-Team Leader
SYKES
09.2018 - 01.2019
- Solving problems for end users and companies, using CISCO products, via telephone, e-mail or remote access,
such as applications based on XMPP, SIP, DNS, HTTP, CTI and LDAP protocols, like Jabber, Attendant
Console, Windows servers and SQL data bases. - Administration and trouble shooting of CUCM (CISCO Unified Call Manager), active directory servers, Windows
DNS servers, IM&P servers and CUACA (CISCO Unified Attendant Console Advanced). - Reviewing configurations with other professional team members to ensure quality and accuracy, in order to meet
customer requirements. - Technical support team management, involving case escalations, advanced technical advisory, statistical
reports, performance evaluations. - Established open and professional relationships with team members to achieve quick resolutions for various issues.
CISCO Customer Service Engineer
SYKES
07.2017 - 09.2018
- Solving problems for end users and companies, using CISCO products, via telephone, e-mail or remote access,
such as applications based on XMPP, SIP, DNS, HTTP, CTI and LDAP protocols, like Jabber, Attendant
Console, Windows servers and SQL data bases. - Administration and troubleshooting of CUCM (CISCO Unified Call Manager), active directory servers, Windows
DNS servers, IM&P servers and CUACA (CISCO Unified Attendant Console Advanced). - Partnering with business support product development, engineering and customer care to resolve issues that
arise during customer trial integration or post-implementation support.
Education
Course/Certification - Cybersecurity Analyst I
Cobra Academia Ciberseguridad
Remote 05.2001 -
Certification - CISCO Certified Network Associate (CCNA Routing An
Cisco Academy
Aurora, Heredia 05.2001 -
High School Diploma -
Colegio Tecnico Cedes Don Bosco
Alajuelita, Costa Rica 05.2001 -
Techincal Degree - Electromechanical Engineering
Colegio Tecnico Cedes Don Bosco
Alajuelita, Costa Rica 05.2001 -
Skills
Data protection
Bot Protection
Advanced Troubleshooting/Research
Problem Solving
Technical adaptability and flexibility
Timeline
Senior Security Architect
Akamai Technology
10.2023 - Current
Security Architect II
Akamai
10.2021 - 10.2023
Security Architect
Akamai
07.2019 - 10.2021
CISCO CSE Team Leader
SYKES
01.2019 - 07.2019
CISCO CSE Backup-Team Leader
SYKES
09.2018 - 01.2019
CISCO Customer Service Engineer
SYKES
07.2017 - 09.2018
Course/Certification - Cybersecurity Analyst I
Cobra Academia Ciberseguridad
05.2001 -
Certification - CISCO Certified Network Associate (CCNA Routing An
Cisco Academy
05.2001 -
High School Diploma -
Colegio Tecnico Cedes Don Bosco
05.2001 -
Techincal Degree - Electromechanical Engineering
Colegio Tecnico Cedes Don Bosco
05.2001 -
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