Sergio Fallas Ovares
San José
Summary
Positive, customer-focused professional with knack for problem-solving and effective communication. Possesses foundational knowledge in troubleshooting and technical support, adept at using software tools to resolve issues efficiently. Committed to delivering high-quality support and enhancing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DXC Tier 1 Agent
DXC Technology
04.2024 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Reduced average call duration through efficient problem-solving techniques and clear communication skills.
- Managed escalated calls calmly and professionally, defusing difficult situations while maintaining a focus on satisfactory resolutions for clients.
Regional Services Engineer L1
SWAT Consulting Services
01.2023 - 04.2024
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
Education
Technician in Business Informatic -
Colegio Técnico Profesional Alajuelita
Alajuelita, Costa Rica12-2023
High School Diploma -
Colegio Tecnico Profesional Alajuelita
Alajuelita, Costa Rica12-2020
Skills
- Call center experience
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
Certification
- IT Essentials - Apr 2021
- Python - Apr 2021
- C++ - Apr 2021
- Linux 12 - Feb 2023
Timeline
DXC Tier 1 Agent
DXC Technology
04.2024 - Current
Regional Services Engineer L1
SWAT Consulting Services
01.2023 - 04.2024
Technician in Business Informatic -
Colegio Técnico Profesional Alajuelita
High School Diploma -
Colegio Tecnico Profesional Alajuelita
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