Summary
Overview
Work History
Education
Skills
Websites
Excersise, movies
Timeline
Generic

Silvia Daniela Arroyo Vargas

Business Operations Specialist
Tibás

Summary

With over 10 years of customer service experience in multinational companies, I have honed my skills in providing exceptional support. As an English teacher, I possess the ability to effectively communicate and collaborate with diverse teams and individuals. My expertise extends to supply chain processes, including planning, sourcing, and delivering. I am well-versed in business operations and have a strong track record in end-to-end delivery follow-up. Throughout my career, I have excelled in creating customer profiles, facilitating onboarding processes, and efficiently managing contracts. My extensive experience spans across the AMS and LAC regions.

Highly skilled operations professional with proven track record in streamlining business processes and facilitating organizational success. Known for focus on teamwork and achieving measurable outcomes, adapting seamlessly to evolving business needs. Key strengths include strategic planning, and problem-solving.

Overview

17
17
years of professional experience
11
11
years of post-secondary education
2
2
Languages

Work History

Business Operations Specialist

Agosto
08.2023 - Current
  • Responsible for planning, scheduling, and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements
  • Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity)
  • Manages a wide range of moderately complex supply chain processes such as inventory analysis and planning, demand management, logistics management and import/export operations, typically in a large or complex global business unit
  • Identifies process improvement opportunities and develops recommendations, as well as leads and contributes to priority projects with complex analysis and assists in developing recommendations
  • Independently executes supply and demand matching activities, connecting planning to execution and identifying issues and their impact
  • Leads the management of customer backorders, including interfacing with global teams
  • Gathers demand data from country, regional and account managers to synthesize information through complex analysis and sends demand signals to the supply base to contribute to demand forecasting
  • Coordinates or leads regional and global business unit planning teams to maintain and improve current business processes
  • Periodically reviews performance metrics and identifies opportunities for improvement
  • Communicates requirements and guidelines to regional and global business unit planning teams
  • Mentors junior staff
  • Coordinates, develops, and manages a business compliance program

Partner Service Delivery Specialist

Mayo
05.2020 - 08.2023
  • To manage all operational matters and quality performance related to assigned channel partners
  • New Partner Setup
  • Educate partners – self-sufficiency/engagement model
  • Delivery operational training (Ops guide, how to interface with HPE, etc.)
  • Communicate ops guide changes, program changes, etc
  • Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact, and taking ownership for queries end to end
  • Ensure a close working relationship with assigned accounts
  • Ensure assigned partners make correct financial warranty claims where applicable
  • Ensure all assigned accounts are meeting operational targets within accreditation metrics
  • Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
  • Take ownership of partner issues and work to satisfactory resolution
  • Ability to operate effectively within a virtual (cross-cultural) team
  • Sound commercial awareness and general business acumen
  • Decision maker
  • Strong planning and organizing skills
  • Proactive team player with ability to work to deadlines and under pressure when needed
  • A proactive approach to problem solving
  • Strong analytical skills with financial and operational data understanding
  • Result oriented and innovative person
  • Basic project management skills
  • Application knowledge in Microsoft standard applications and HPE specific tools

Contract Administrator

STT Group
02.2015 - 04.2020
  • Effectively multitasked and prioritized projects according to need
  • Cooperated with superiors and colleagues to achieve goals
  • Analyze companies´ profiles to determine if they meet the criteria to become HP reseller
  • Upload new contracts in the Data Base and Apttus tool
  • Create contracts for companies that meet the criteria to become an HP Reseller and set their profile in the system
  • Contract maintenance
  • Create and send letters and contracts for signature on DocuSign and Adobe Sign tools
  • Complete the Database with customers’ information (email, phone, addresses)
  • Migrate contracts and documents to the new SharePoint of HPE
  • Main contact between the project lead and the team during the split time of HP
  • Locate contracts and documents from clients worldwide
  • Provide support to NA and LAR region in contracts and profiling departments
  • Clone profiles for HPE and HPI on Siebel
  • Use of Salesforce, Siebel, Apttus and SAP tools
  • Run reports and update Databases

Data Analyst Agent

Equifax
07.2013 - 08.2014
  • Work for Canada
  • Analyze letters and requests from customers that dispute their credit information
  • Send answers to customers about their credit disputes
  • Update the credit reports according to the bank resolutions
  • Update information in the credit reports with Legal documents and according to the procedure
  • Create the disputes in the customer credit reports

Data Analyst

Stewart Lender Services
12.2010 - 04.2013
  • Analyze legal documentation for real estate negotiations (names, signatures, amounts, addendums, addresses, dates)
  • Create a package (legal agreements) and send them to the lawyers for signatures
  • Update the orders with the names, addresses and signatures information in the system for follow-up
  • Check and correct orders already processed (QA)
  • Train inexperienced staff for the position
  • Participate in improvements in the process

Customer Service Agent

Equifax
08.2008 - 12.2010
  • Work for United States
  • Analyze letters from customers and create disputes in their credit reports
  • Update information with legal documentation and according to the procedures of the department
  • Update the credit report according to the bank resolutions
  • Take calls from customers to give proper information about their credit reports (how to improve credits, how to fix it, take disputes, update information)
  • Send credit reports and scores
  • Customer support

Education

Global Purchasing and Logistics Technical course - Global Purchasing, Inventory Management, Distribution Management

Universidad Castro Carazo
01.2025 - 12.2025

Industrial Engineering - Cursing A Major in Industrial Engineering

Universidad Fidelitas
01.2024 - Current

Business Administration Technical course - Course completed

Universidad Americana
07.2019 - 12.2020

Licenciatura - Licenciatura in Teaching English

Universidad Americana
09.2014 - 06.2016

Bachelor - Major in Teaching English

Universidad Hispanoamericana
09.2008 - 11.2013

Skills

Efficient Knowledge Acquisition

Excersise, movies

I dedicate some quality time for myself, doing exercise, resting, watching movies and series, going out for coffee.

Timeline

Global Purchasing and Logistics Technical course - Global Purchasing, Inventory Management, Distribution Management

Universidad Castro Carazo
01.2025 - 12.2025

Industrial Engineering - Cursing A Major in Industrial Engineering

Universidad Fidelitas
01.2024 - Current

Business Operations Specialist

Agosto
08.2023 - Current

Partner Service Delivery Specialist

Mayo
05.2020 - 08.2023

Business Administration Technical course - Course completed

Universidad Americana
07.2019 - 12.2020

Contract Administrator

STT Group
02.2015 - 04.2020

Licenciatura - Licenciatura in Teaching English

Universidad Americana
09.2014 - 06.2016

Data Analyst Agent

Equifax
07.2013 - 08.2014

Data Analyst

Stewart Lender Services
12.2010 - 04.2013

Bachelor - Major in Teaching English

Universidad Hispanoamericana
09.2008 - 11.2013

Customer Service Agent

Equifax
08.2008 - 12.2010
Silvia Daniela Arroyo VargasBusiness Operations Specialist