Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Herrera

Pavas

Summary

Knowledgeable Sales Woman with proven background in effective debt recovery strategies. Successfully negotiated payment plans and resolved complex account issues, ensuring minimal financial loss. Demonstrated strong communication and problem-solving skills to maintain positive client relationships.

Skilled professional with experience in sales, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

10
10
years of professional experience

Work History

Debt Collector

Teleperformance
03.2024 - 11.2024
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Customer Service Representative

SSG
02.2021 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Account Manager

BetUs
09.2017 - 01.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.

Debt Collector

Teleperformance
02.2015 - 04.2017
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Education

No Degree - Excel, Power Point, Word Package.

Universidad Nacional.
01-2022

High School Diploma -

Maria Auxiliadora.
San Jose, Costa Rica
12-2010

Skills

  • Debt recovery strategies
  • Skip tracing techniques
  • Patience and persistence
  • Goal-oriented mindset

Timeline

Debt Collector

Teleperformance
03.2024 - 11.2024

Customer Service Representative

SSG
02.2021 - 08.2023

Account Manager

BetUs
09.2017 - 01.2021

Debt Collector

Teleperformance
02.2015 - 04.2017

No Degree - Excel, Power Point, Word Package.

Universidad Nacional.

High School Diploma -

Maria Auxiliadora.

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Stephanie Herrera