Tito Karime Alterno
Limon
Summary
Enthusiastic Cabin Attendant experienced in delivering exceptional service to passengers. Achieved high levels of passenger satisfaction through effective communication, conflict resolution, and adherence to safety procedures. Committed to maintaining professionalism and contributing to team success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Royal Caribbean international
Miami
05.2009 - 03.2026
- Conducted safety demonstrations and ensured adherence to emergency procedures for passenger safety.
- Delivered exceptional customer service to enhance guest experiences onboard.
- Assisted guests with boarding, disembarking, and luggage handling efficiently.
- Maintained cleanliness and organization of assigned cabin areas throughout the voyage.
- Collaborated with team members to efficiently address guest inquiries and resolve issues, enhancing overall guest satisfaction.
- Facilitated communication between guests and various onboard departments effectively.
- Trained new cabin attendants on operational procedures and customer service standards, fostering a knowledgeable and customer-focused team.
- Worked closely with other crew members including pilots, navigators, engineers and ground personnel to ensure safe air travel experience for all customers.
- Monitored inventory levels of supplies and reported shortages to management regularly.
Staff attendance
Royal Caribbean international
Miam
05.2007 - 02.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized customer needs during interactions to provide tailored solutions.
Head pool attendant
Royal Caribbean international
Miami
09.2006 - 05.2007
- Ensured cleanliness of pool decks, lounges, and surrounding areas to enhance guest experience.
- Monitored pool area to uphold guest safety and enforce compliance with rules.
- Facilitated guest enjoyment of poolside amenities while delivering exceptional customer service.
Education
College - Volleyball Trainee
General Thomas Guardia
Deportivo de LimónSkills
- Emergency evacuation protocols
- Cabin supply management
- Cabin organization
- Customer service
- Onboarding training
- Team collaboration
- Public speaking skills
- Communication excellence
- Interpersonal skills
- Attention to detail
- Results-oriented
- Target achievement
- Problem solving
- Advanced computer skills
- Microsoft Office
- Adobe Photoshop
- CRM
- Focused
- Friendly personality
- Problem solving
Certification
- STCW safety
- Vaccination card up to date
- Hotel basic safety training
- Crowd management training
- Security awareness
Go to the beach
I love to swim
Personal Information
- Date of Birth: 06/27/85
- Nationality: Costa Rica
Languages
Spanish fluently
Portuguese good
Driving Licence
Category B
Personal Skills And Competences
- Public speaking skills
- Enthusiastic and highly motivated person
- Reliable, responsible and hard working
- Excellent communication and interpersonal skills
- Proven ability to achieve targets and results
- Focused and positive, friendly personality
Timeline
Cabin Attendant
Royal Caribbean international
05.2009 - 03.2026
Staff attendance
Royal Caribbean international
05.2007 - 02.2008
Head pool attendant
Royal Caribbean international
09.2006 - 05.2007
College - Volleyball Trainee
General Thomas Guardia