Valeria Marin Vargas
Customer Service
Escazu
Summary
Secure a responsible career opportunity to fully utilize and expand my training knowledge and skills, while making a significant contribution to the success of the company.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Dental Clinic
08.2024 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Apple Card Specialist
Concentrix
11.2023 - 06.2024
- Managed call flow to respond to the technical support needs of customers.
- Educate customers about billing, payment processing, and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Analyzed complaint data to identify root causes, trends, issues, and regulatory concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Cultivated interpersonal skills by building positive relationships with others.
- Analyzed and interpreted data to identify trends and recommend improvement.
- Helped clients to identify fraud on there account, and i always gave recommendations about how to avoid this.
Au Pair
AupairWord
03.2021 - 02.2022
- Provided an all-time great and high-quality physical and emotional care and assistance of two children and performed various childcare responsabilities.
- Prepared and served daily meals, maintained household and children rooms clean, and developed and provided a safe and secure environment.
- Played with children, drove them to and from school, helped with their homework, and worked closely and communicated with parents to ensure that their needs were met.
- Coordinated various activities, resolved any problematic issues, and assisted kids with development of fundamental learning skills.
- Taught them English and Spanish with interactive activities.
VIG CASINO
Croupier
06.2020 - 01.2021
- Display a working knowledge of procedures and methods involving casino games; house rules, and counting methods.
- Responsible for the operation of the casino gaming table. Deal casino table games according to casino regulations.
- Ensure gaming customers have an enjoyable experience while partaking in casino gaming action.
- Assure guest development by interacting with customers and fellow employees.
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
Education
No Degree - English Education
Ulatina
San Pedro, Costa Rica 05.2001 -
High School Diploma -
Los Angeles School
San Jose, Costa Rica 05.2001 -
Skills
- People Skills
- Great communication skills, both verbal and written
- Ability to make decisions
- Adaptability
- Self Motivation
- Always willing to go the extra mile
- Excellent attitude, and open to different opinions
- Ability to work as a team
- Persistence and perseverance to obtain the desired results
- Quick learner
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Dental Assistant
Dental Clinic
08.2024 - Current
Apple Card Specialist
Concentrix
11.2023 - 06.2024
Au Pair
AupairWord
03.2021 - 02.2022
VIG CASINO
Croupier
06.2020 - 01.2021
No Degree - English Education
Ulatina
05.2001 -
High School Diploma -
Los Angeles School
05.2001 -
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