Valeria Rodríguez Mesén
Administrative Assistant
Costa Rica
Summary
Professional with a strong background in customer service, administrative coordination, and hospitality management. Proven ability to manage teams, streamline operations, and foster effective communication across diverse environments. Committed to delivering high-quality service and continuous improvement.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Administrative Assistant Coordinator / Bar Manager
The Yard Cocktails To Go
01.2024 - 06.2025
- Lead a team of 6 bartenders and 2 collaborators.
- Closed out cash register and prepared cashier report at close of business.
Mentored and trained staff members to ensure exceptional customer service standards.
- Created Excel sheets to managed the weekly and monthly inventory to calculate expenses. This became mandatory use franchise-wide.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Administrative Assistant Coordinator
Casa De Artes 1922
05.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled school-wide meetings and events.
- Managed the payments of tuition and teachers salaries.
Multichannel Banking Representative
Concentrix
03.2021 - 05.2022
- Provided customer support for banking services via live chat.
- Resolved complex issues efficiently and ensured customer satisfaction.
- Managed approximately 50 chats a day from several customers simultaneously.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built strong relationships with customers by providing exceptional service and tailored banking advice.
Medical Interpreter
LanguageLine Solutions
02.2020 - 03.2021
- Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Education
High School Diploma -
Saint Clare High School
Tres Rios, C11.2019
Skills
Team Leadership
POS & Inventory Management
Customer Service
Document management
Office inventory management
Expense reporting
Certification
Cambridge English - C1 Advanced English Certificate
Timeline
Administrative Assistant Coordinator / Bar Manager
The Yard Cocktails To Go
01.2024 - 06.2025
Administrative Assistant Coordinator
Casa De Artes 1922
05.2022 - 01.2023
Multichannel Banking Representative
Concentrix
03.2021 - 05.2022
Medical Interpreter
LanguageLine Solutions
02.2020 - 03.2021
High School Diploma -
Saint Clare High School
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