Summary

Overview

Work History

Education

Skills

Certification

Timeline

Valeria Rodríguez Mesén

Administrative Assistant

Costa Rica

Summary

Professional with a strong background in customer service, administrative coordination, and hospitality management. Proven ability to manage teams, streamline operations, and foster effective communication across diverse environments. Committed to delivering high-quality service and continuous improvement.

Overview

years of professional experience

Certifications

Work History

Administrative Assistant Coordinator / Bar Manager

The Yard Cocktails To Go

San José, Provincia de San Jose

01.2024 - 06.2025

Lead a team of 6 bartenders and 2 collaborators.
Closed out cash register and prepared cashier report at close of business.
Mentored and trained staff members to ensure exceptional customer service standards.
Created Excel sheets to managed the weekly and monthly inventory to calculate expenses. This became mandatory use franchise-wide.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Safeguarded compliance with health, safety, and sanitation regulations in all operations.

Administrative Assistant Coordinator

Casa De Artes 1922

San José, Provincia De San Jose

05.2022 - 01.2023

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Scheduled school-wide meetings and events.
Managed the payments of tuition and teachers salaries.

Multichannel Banking Representative

Concentrix

San José, Provincia de San Jose

03.2021 - 05.2022

Provided customer support for banking services via live chat.
Resolved complex issues efficiently and ensured customer satisfaction.
Managed approximately 50 chats a day from several customers simultaneously.
Performed account maintenance by closing out accounts and changing customer addresses.
Established rapport with new clients to increase satisfaction and loyalty.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Built strong relationships with customers by providing exceptional service and tailored banking advice.

Medical Interpreter

LanguageLine Solutions

02.2020 - 03.2021

Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.
Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.

Education

High School Diploma -

Saint Clare High School

Tres Rios, C

11.2019