Summary
Work History
Education
Skills
Timeline
Generic

Wendy Mairena Munoz

San José

Summary

Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Work History

Customer Service Level III

Foundever
  • Over a year of tenure in customer service level III at Foundever.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced client satisfaction with timely problem resolution and followups.
  • Managed around 70 incoming calls per day

Team Leader

Foundever
  • Over two years of experience working with large teams as a Team Leader at Foundever
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Reduced staff turnover by implementing targeted training programs and fostering a positive work environment.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.

Education

Colegio Superior de Senoritas

Universidad Nacional, ESL

Skills

  • Documentation and Reporting
  • Team Supervision
  • Quality Improvement
  • Overtime Management
  • Technical Support
  • Mentoring

Timeline

Customer Service Level III

Foundever

Team Leader

Foundever

Colegio Superior de Senoritas

Universidad Nacional, ESL

Similar Profiles

CREATE PROFILE
Wendy Mairena Munoz