Yves David Ramírez Arias
San José
Summary
During my time as a mentor for new interns, I was able to enhance my customer service experience with professionalism, excelling in mentoring new trainees and being an effective communicator.
I was able to improve my english level by speaking directly with both customers and interns, having fluent conversations and overall strong communication.
I'm eager to learn and develop my skills in the company, including sales, mentoring and customer service.
I'm ready to use and develop my skills on my new role in the company, as i want to grow along with it.
Overview
1
1
year of professional experience
Work History
Customer Service Representative Mentor
Concentrix
06.2024 - 09.2025
- Trained new representatives on customer service protocols and system navigation.
- Analyzed feedback to identify areas for process improvement and service delivery enhancements.
- Implemented quality assurance measures to ensure compliance with company standards.
- Assisted in training new interns on customer service protocols and best practices.
Customer Service Representative Intern
Concentrix
06.2024 - 09.2025
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Documented and tracked service requests using CRM software to ensure prompt follow-up.
- Developed FAQs and knowledge base articles to address common customer issues effectively.
- Resolved complex customer issues, improving high satisfaction levels.
Education
High School Diploma -
Liceo De Costa Rica
San José, Costa RicaSkills
- Call center experience
- Mentoring
- Refund processing
- Product knowledge
- Experienced typist with 80 WPM speed
- Teamwork and collaboration
- MS Excel
- Troubleshooting
- Multitasking Abilities
- Calm and professional
- Excellent communication
- Negotiation with customers
- Client relations
Timeline
Customer Service Representative Mentor
Concentrix
06.2024 - 09.2025
Customer Service Representative Intern
Concentrix
06.2024 - 09.2025
High School Diploma -
Liceo De Costa Rica