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Soy un profesional con más de 16 años de experiencia en servicio al cliente. Me caracterizo por liderar y motivar equipos, brindando tutoría y entrenamiento para lograr resultados de calidad. Me apasiona estandarizar procesos para asegurar consistencia y excelencia en la atención, siempre con un enfoque en la comunicación abierta y el trabajo colaborativo. No creo en la microgestión, prefiero empoderar a las personas, fomentar su crecimiento y generar valor de manera constante.

Junior Data Engineer and Analyst with knowledge of technical support and data analysis, specializing in customer service and problem-solving. I am characterized as a highly organized person, with an analytical mindset and results-oriented. I possess exceptional skills in clear and persuasive communication, which allows me to interact effectively with clients, technical teams, and stakeholders. As a Junior Data Analyst, I am skilled in managing and analyzing information for strategic decision-making. I am constantly learning data analysis tools and methodologies, using sql for process automation and report generation. My focus is on extracting value from data to optimize processes and improve decision-making. My experience in customer service has allowed me to develop great empathy and interpersonal skills that facilitate the building of strong, trusting relationships.

With over 9 years of experience in HR and operations roles in the hospitality and technology industries, ensuring that our people are aligned, engaged, and empowered to achieve our goals. My core competencies include crafting and implementing performance management strategies, establishing KPIs and performance metrics, and collaborating closely with leadership. I am passionate about nurturing a positive workplace culture by fostering teamwork, resolving HR issues, and implementing employee engagement initiatives. I am also proficient in various reporting programs and CRM tools, such as Tableau, SAP, Yellowfin, Alteryx, Business Objects, and OBIEE Oracle Business Intelligence. I leverage these skills and tools to provide actionable insights and data-driven solutions for decision-making and optimization.

Workforce Management Specialist with extensive experience optimizing global team operations through effective scheduling, real-time analysis, forecasting, and process improvements. Proficient in Calabrio, eWFM, Salesforce, Jira, Atlassian, Tableau, Airtable, Google Sheets, Excel, and Microsoft Teams. Successfully founded Twilio’s first Workforce Management team, driving workload balancing and enhancing service level management. Passionate about fostering collaboration, innovation, and employee growth to deliver exceptional operational results.

Strategic, results-driven analyst with over 10 years of experience leading data-driven initiatives, automating operational processes, and managing cross-functional teams across marketing, compliance, and business intelligence. Proven ability to structure scalable systems, reduce analysis time from days to minutes, and lead reporting architecture for executive decision-making. Strong technical acumen in Power BI, SQL, Tableau, and Excel. Seeking to contribute project management, data reporting, and communication expertise to a global organization.

I'm currently an advanced student in systems engineering, so I have knowledge in several areas. I haven't specialized in one yet, but I'd like to put my skills and practices to the test. I'm a very proactive and flexible person.
I've worked on a project with a company supervised by an IT department and the university.

Dynamic Supply Chain Business Operations Manager at Hewlett Packard Enterprise with a proven track record in strategic planning and cost management. Expert in budget optimization and fostering collaboration, driving significant operational improvements while mentoring teams to enhance performance and innovation. Committed to achieving excellence through analytical insights and effective communication.

Dynamic professional with a track record in cannabis agriculture for over 5 years and customer satisfaction. Excelled in soil preparation for organic grows in the start of my career, switch to coco over a year ago. Strategic disease management and more important prevention, enhancing plant health and productivity. Demonstrated exceptional organizational skills and a strong work ethic, leading a team to care for over 30 flowering plants, in medium to small operations.

Service and Project Manager with 15+ years’ experience in support and management roles and 10 years’ experience as IT Project Manager. Proven track in leading and delivering complex IT & development projects successfully. Strong communication skills and demonstrated experience in customer-oriented service. Experience in customer onboarding and understanding of product development.

Currently pursuing a degree in International Relations. This three year academic journey has equipped me with a comprehensive grasp of global politics, economics, and cultures, reinforced by refined analytical and problem-solving skills. Currently embracing a commitment to continuous learning and professional growth, and actively seeking hands-on experiences to bolster a future career in International Relations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Developer with 11 years of experience in creating programs based on specific requirements. Adaptable, diligent and knowledgeable in .Net. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced leader with over 20 years of expertise in managing transformational projects and driving innovation to achieve business success. Known for developing and executing strategies, managing resources, and leading cross-functional teams to deliver results. A proven track record in effective change management and fostering sustainable growth

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Graphic design position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines. Systematic data processor with 4 years of experience in Alexa device.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A cooperative and creative person who can work in an orderly manner, in a team, and under stress. A fast-learning person with commitment to improve and learn new skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

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