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  MTA Microsoft Certified: Windows Server Fundamentals
  PowerShell: Scripting for Server Administration
  AZ-900 Microsoft Certified: Azure Fundamentals
  AZ-104 Microsoft Certified: Azure Administrator
  AZ-500 Microsoft Certified: Azure Security Engineer Associate


Detail-oriented and self-motivated support specialist with experience in live troubleshooting, fraud investigation, and customer account management in high-demand environments. Adept at resolving login issues, analyzing user behavior, documenting complex cases for escalation, and working closely with cross-functional teams. Strong written communication skills and technical acumen to follow and improve standard operating procedures. Proven ability to handle sensitive data, and deliver consistent, high-quality service.

Dynamic professional with experience as a Payroll Manager at Amazon, adept at mentoring teams and ensuring compliance with tax regulations. Proven skills in lesson planning and classroom management from my tenure as an English Teacher at Procter and Gamble, fostering student engagement and support through effective communication and feedback.
Personable and dedicated, bringing deep understanding of language and literature and ability to create engaging learning experiences. Possesses strong communication skills and ability to adapt lesson plans to meet diverse student needs. Committed to fostering positive and inclusive learning environment that promotes student success.

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering more than 6 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Soy una persona con experiencia en gestión administrativa de tiendas y Visual Merchandising, con un enfoque en la optimización del funcionamiento de la tienda y la satisfacción del cliente. Destaco por ser proactivo, responsable, puntual y tener buen majeo de cleintes y personal . Comprometido con el aprendizaje continuo y la mejora constante de procesos, me esfuerzo por alcanzar resultados sobresalientes en todo lo que me propongo .

Windows Escalation Engineer at Microsoft, adept in advanced debugging and with a solid foundation in cloud computing. Successfully resolved critical technical issues, enhancing customer satisfaction and business continuity. Proven mentor with strong collaboration skills, driving team performance through knowledge sharing and training initiatives.

Accomplished Administrative and Project Assistant with a proven track record at Minerva Consultores and IICA, excelling in customer service and project management. Enhanced office efficiency and team communication through innovative documentation strategies and strong problem-solving skills. Demonstrated ability to deliver superior support and coordinate effectively, boosting project success and employee morale.

Software development professional with experience in developing and designing web applications, proficient in Backend and Frontend Technologies . Adept at developing and deploying backend systems, web services and databases with proactive attention to business needs and requirements.

Detail-oriented and highly motivated customer service professional with extensive experience assisting clients with account inquiries, transaction disputes, and financial statement reviews. Adept at problem-solving, cross-functional collaboration, and process improvement. Strong background in client communication, compliance, and digital workflow processing. Seeking to leverage expertise in a client service role within the financial industry.

Collaborative and results-oriented individual who thrives in a team environment, recognizing its pivotal role in achieving success. Problem-solving approach rooted in the principles of conciliation, open dialogue, and critical analysis. Natural sense of empathy enables effective understanding of others' perspectives and emotions, facilitating effective resolution of challenges. Proactive leader taking initiative within a team setting to drive momentum and successfully complete tasks.

Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in Linux, servers and networking systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

 Experienced Senior Manager dedicated to enhancing all areas of operations and business administration. A driven leader with a proven track record of conducting in-depth analyses and implementing changes that yield impactful results 

Proactive and organized individual excelling as a team player, taking full responsibility for work. Possessing a strong passion for learning, constantly seeking opportunities to expand knowledge. Objective is to secure a challenging and dynamic position to share experience and gain new insights, contributing to organizational growth while continuously developing skills.

Dynamic and bilingual professional with a proven track record, enhancing team productivity and customer satisfaction. Expert in Microsoft Suite and strategic sales, I excel in creative problem-solving and fostering strong relationships. Demonstrated success in coordinating cross-functional teams and improving operational outcomes, underscoring my commitment to excellence and effective communication. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Driven and collaborative professional with a strong background in team-oriented environments, as demonstrated through a significant role as a Volunteer Street Team Member. Excelled in engaging the public and exceeding outreach objectives through strategic planning and a positive attitude. Proficient in Microsoft Excel and Word, with skills in computer hardware installation, system configuration, and software installation. Adept at fostering teamwork and combining technical expertise with strong interpersonal abilities.

A dynamic project management and agribusiness professional with over 10 years of experience, excelling in strategic planning, data analysis, and securing project funding through strong partnerships. Career dedicated to applied consulting and research in sustainability, corporate social responsibility, and the active involvement of the private sector in development. Specializes in creating impact logic models, monitoring and evaluation systems, and developing shared value in agrifood value chains. With a strong focus on climate action and public-private partnerships, recognized as a regional expert in impact measurement systems for strategic decision-making.

 Accomplished Tax Audit Specialist with a proven track record in share service centers in regulatory compliance and audit planning. Demonstrated expertise in tax law and a continuous improvement mindset, significantly enhancing business processes. Skilled in teamwork and collaboration, adept at driving cost-effective solutions and mitigating risks. 

Young professional who has entered the workforce by organizing events for the Opera de Cámara de Costa Rica as a junior executive, collaborating in sponsorship searches, event creation and promotion, and interacting respectfully and courteously with high-ranking professionals. Additionally, he has worked as an usher at congresses that bring together specialists from different fields, maintaining good conduct and handling his duties prudently.
On a personal level, he is a student in the Bilingual Bachelor's Program in International Relations at the Latin American University of Science and Technology (ULACIT). He has participated in choirs for operas such as "Carmen," "La Rondine," and zarzuelas such as "La Gran Vía" and "La Corte del Faraón."

Accomplished Software Developer with a proven track record at Banprocesa and GBM, enhancing web and mobile applications through innovative API design and cross-platform development. Expert in upgrading systems for optimal functionality and security, demonstrating strong problem-solving skills. Achieved significant improvements in user experience and system integration, showcasing technical proficiency and a results-driven approach.

Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.

Passionate Teacher with experience teaching national and world History. Highly skilled at motivating students through positive encouragement and reinforcement of concepts through interactive classroom instruction and observation. Successful in helping students develop strong social and learning skills.

Credly Badges: https://www.credly.com/users/jose-ramos.0028672b/badges

Scrum Alliance Credential: https://bcert.me/bc/html/show-badge.html?b=hiuxkpoo

Driven Technical Architect with 11 years of success in conceptualizing technical solutions and system development environments. Focused on working closely with clients to determine technical project objectives, specifications and solutions. Detail-oriented in coding and testing the functionality of deliverables.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Contract Administrator processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and solves problems while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems.

 Highly skilled Data Engineer with a strong background in database optimization, troubleshooting, and project management. Adept at seamlessly integrating C++, Linux/UNIX, and extensive MySQL/Oracle database expertise. Proven proficiency in SSIS, SSAS, and SSRS facilitates efficient data integration, analysis, and reporting. Experienced in source control systems like GitHub, CD/CI processes using Jenkins, and familiar with data integration and ETL. Demonstrates hands-on experience with cloud services (AWS), solid troubleshooting skills, and a positive, collaborative attitude for effective communication and problem-solving. Additionally, brings strong project management skills and experience in data platform administration, particularly with Databricks, aligning seamlessly with the outlined qualifications. Eager to contribute valuable skills and expertise to ensure optimal outcomes in the banking data operations domain. 

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